How to Cancel Wise Account
You can cancel your Wise account online without calling anyone. You must empty all currency balances before closure - Wise will not process cancellation with any remaining funds.
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Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- No closure fees. All balances must be transferred out before closing. Currency conversion fees apply if converting balances.
- After cancellation
- Wise retains transaction history for 6 years for regulatory compliance, even after closure. Personal app access ends, but you can request statements via support.
Cancellation Steps
Go directly to Wise Account cancellation pageSign in to your Wise account
Visit wise.com or open the Wise app and log in with your email and password.
Go to Settings and find Close Account
Tap your profile icon and select Settings. Scroll down to find the Close Account option.
Transfer or convert all currency balances
Empty every currency balance by transferring funds out or converting between currencies. No account can close with any balance remaining.
Cancel recurring transfers and confirm closure
Turn off any scheduled transfers, then confirm closure. You'll receive a confirmation email within 24 hours.
Tips & Things to Know
- Download your transaction history before closing - you'll lose app access to statements after closure.
- Cancel any recurring transfers 2-3 days early to avoid processing delays during closure.
- Destroy your Wise debit card after closure or contact support to request official cancellation.
Your Consumer Rights
- UK users are protected under the Consumer Rights Act 2015 and FCA regulations - Wise is FCA authorised as an Electronic Money Institution.
- All users can dispute unauthorised transactions and access statements for compliance purposes under local financial services regulations.
Frequently Asked Questions
- Can I cancel my Wise account at any time?
- Yes, anytime without penalty or closure fees. You must empty all currency balances first - Wise won't close accounts with remaining funds.
- What happens to my money when I close my Wise account?
- You must transfer or convert all money to an external account or another currency. Wise doesn't automatically refund - you move the money out.
- Will I lose my transaction history after closing?
- You lose app access, but Wise keeps records for 6 years. Request statements anytime by contacting support.
- How long does Wise account closure take?
- Usually instant or within 24 hours after emptying balances. You'll get a confirmation email.
- Can I reopen my Wise account after closing?
- Yes, you can reapply anytime. You'll need full verification again and previous data won't restore.