How to Cancel Westpac
Westpac is one of Australia's Big Four banks. Account closure requires a zero balance, redirection of all payments, and contacting Westpac by phone or visiting a branch. Some savings accounts can be closed via online banking.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No closure fees on most accounts. Balance must be zero.
After cancellation
Records retained for 7 years per Australian financial regulations.
What to Watch Out For
- Staff may recommend alternative products during the closure process
Cancellation Steps
Go directly to Westpac cancellation pageRedirect payments
Switch all direct debits and salary payments to your new bank.
Transfer funds
Move all remaining money to your new account.
Contact Westpac
Call 132 032 or visit a branch. Some accounts can be closed via online banking.
Confirm closure
Request confirmation in writing that the account has been closed.
Tips & Things to Know
- Download all statements before closing as you will lose access to online banking history.
- Check for linked credit cards or loans that may need separate handling.
- Westpac may take a few days to process the closure -- confirm the timeline.
Your Consumer Rights
- Australian banking regulations require timely processing of account closures.
- AFCA provides free dispute resolution if Westpac unreasonably delays closure.
Frequently Asked Questions
Can I close my Westpac account online?
Some basic savings accounts can be closed online. Most accounts require a call or branch visit.
Is there a fee to close a Westpac account?
No closure fee on standard accounts.
How long does Westpac account closure take?
Usually processed within 1-3 business days.
Do I need ID to close my account in branch?
Yes. Bring valid photo ID when closing an account in branch.
What about my Westpac credit card?
Credit cards must be cancelled separately from transaction accounts.