How to Cancel Vodafone AU
Vodafone Australia (now TPG Telecom) offers mobile and broadband services. Cancellation requires contacting customer service by phone. Most plans are now month-to-month, making cancellation simpler than legacy contracts.
Steps verified March 2026
Quick Facts
Monthly cost
£45.00/mo
£540.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
No refunds for used service. Remaining device repayments may be charged on final bill.
After cancellation
Account data retained per Australian regulatory requirements.
What to Watch Out For
- Retention offers during cancellation call
Cancellation Steps
Go directly to Vodafone AU cancellation pageLog in to My Vodafone
Check your plan details and any remaining device payments.
Port your number
If switching providers, port your number first to retain it.
Call Vodafone
Call 1555 from your Vodafone phone or 1300 650 410 from another phone.
Get confirmation
Request written confirmation and details of any final charges.
Tips & Things to Know
- Most Vodafone plans are now SIM-only and month-to-month with no exit fees.
- Check for any remaining device repayments before calling.
- Porting your number triggers automatic cancellation of the linked service.
Your Consumer Rights
- Under the Australian Consumer Law (ACL), consumers cannot be charged undisclosed fees upon cancellation.
- The Telecommunications Industry Ombudsman (TIO) handles complaints about cancellation difficulties.
Frequently Asked Questions
Is Vodafone AU the same as TPG?
Vodafone Australia merged with TPG Telecom in 2020 but continues to operate as a separate brand.
Can I cancel Vodafone AU online?
No. You need to call customer service to cancel.
Are there exit fees on Vodafone plans?
Most current plans are month-to-month with no exit fees. Legacy contracts may have fees.
What happens to my device payments?
Any remaining device repayments become due on your final bill.
How do I keep my number when leaving Vodafone?
Port your number to your new provider before cancelling.
Annual Cost
£540.00
per year for Vodafone AU
Cancelling saves you this every year