How to Cancel Vodafone
Vodafone mobile contracts can be ended by requesting a PAC code (to keep your number) or STAC code. The process is regulated by Ofcom. Early termination charges apply if you are still in contract.
Steps verified March 2026
Quick Facts
Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
No
Notice period
30 days via PAC/STAC code process
Refund policy
Out-of-contract: no fees. In-contract: early termination charges for remaining months.
After cancellation
Account data retained per Ofcom requirements. Number ported if using PAC.
What to Watch Out For
- Device payments continue separately even after airtime contract ends
- Retention team calls after PAC request to try to keep you
- Early termination charges not clearly calculated in the app
Direct Debit & Billing Warnings
- Device plan payments continue separately from your airtime plan and may not end when your contract does
- Vodafone is known for long hold times when trying to reach the cancellations team by phone
Cancellation Steps
Go directly to Vodafone cancellation pageText PAC to 65075
To keep your number, text PAC to 65075 from your Vodafone phone.
Or text STAC to 75075
To cancel without keeping your number, text STAC to 75075.
Receive your code
Vodafone will send the code via text within one working day.
Give the code to your new provider
Your new network handles the switch. The PAC code is valid for 30 days.
Tips & Things to Know
- Check your contract end date in the My Vodafone app to see if early termination fees apply.
- Device payments may continue separately from your airtime contract.
- Vodafone will text you a final bill summary after the switch completes.
Your Consumer Rights
- Ofcom rules require providers to issue PAC codes within one working day
- You have the right to switch networks and keep your number under Ofcom regulations
- Early termination fees must not exceed the remaining contract charges
Frequently Asked Questions
How do I get my PAC code from Vodafone?
Text PAC to 65075 from your Vodafone phone. You will receive it within one working day.
Do I have to pay early termination charges?
Only if you are still within your minimum contract period. Out-of-contract customers leave penalty-free.
What about my device payments?
Device plan payments are separate and may continue even after you switch your airtime to another network.
How long is a PAC code valid?
PAC codes are valid for 30 days from the date of issue.
Can I keep my phone number?
Yes, use a PAC code to port your number to your new provider.
Annual Cost
£300.00
per year for Vodafone
Cancelling saves you this every year