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How to Cancel Vodafone

Vodafone mobile contracts can be ended by requesting a PAC code (to keep your number) or STAC code. The process is regulated by Ofcom. Early termination charges apply if you are still in contract.

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Quick Facts

Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
No
Notice period
30 days via PAC/STAC code process
Refund policy
Out-of-contract: no fees. In-contract: early termination charges for remaining months.
After cancellation
Account data retained per Ofcom requirements. Number ported if using PAC.

Cancellation Steps

Go directly to Vodafone cancellation page

  1. Text PAC to 65075

    To keep your number, text PAC to 65075 from your Vodafone phone.

  2. Or text STAC to 75075

    To cancel without keeping your number, text STAC to 75075.

  3. Receive your code

    Vodafone will send the code via text within one working day.

  4. Give the code to your new provider

    Your new network handles the switch. The PAC code is valid for 30 days.

Tips & Things to Know

  • Check your contract end date in the My Vodafone app to see if early termination fees apply.
  • Device payments may continue separately from your airtime contract.
  • Vodafone will text you a final bill summary after the switch completes.

Your Consumer Rights

  • Ofcom rules require providers to issue PAC codes within one working day
  • You have the right to switch networks and keep your number under Ofcom regulations
  • Early termination fees must not exceed the remaining contract charges

Frequently Asked Questions

How do I get my PAC code from Vodafone?
Text PAC to 65075 from your Vodafone phone. You will receive it within one working day.
Do I have to pay early termination charges?
Only if you are still within your minimum contract period. Out-of-contract customers leave penalty-free.
What about my device payments?
Device plan payments are separate and may continue even after you switch your airtime to another network.
How long is a PAC code valid?
PAC codes are valid for 30 days from the date of issue.
Can I keep my phone number?
Yes, use a PAC code to port your number to your new provider.

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