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How to Cancel Virgin Media Ireland

Virgin Media Ireland provides broadband, TV, and phone services. Cancellation requires calling customer service and may involve early termination fees on contract plans. Equipment must be returned after cancellation.

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Telecoms

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Quick Facts

Monthly cost
£55.00/mo
£660.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination fees on contract plans. Equipment non-return charges apply.
After cancellation
Account data retained per Irish data protection regulations.

Cancellation Steps

Go directly to Virgin Media Ireland cancellation page

  1. Check your contract

    Log in to My Virgin Media to check your contract end date.

  2. Call Virgin Media

    Phone 1908 (from Virgin Media) or 01 245 0000 to request cancellation.

  3. Navigate retention offers

    The retention team will make counter-offers. Decline if you want to proceed.

  4. Return equipment

    Return the Virgin Media hub and TV box within the specified timeframe.

  5. Get confirmation

    Request written confirmation and check your final bill.

Tips & Things to Know

  • Wait until your minimum contract term ends to avoid exit fees.
  • Virgin Media retention deals can be very competitive if price is your main reason for leaving.
  • Return equipment promptly to avoid non-return charges.

Your Consumer Rights

  • Under the EU Consumer Rights Directive, a 14-day cooling-off period applies to remotely purchased contracts.
  • ComReg regulations protect Irish consumers switching telecoms providers.

Frequently Asked Questions

Can I cancel Virgin Media Ireland online?
No. You must call customer service.
What are the early exit fees?
Fees depend on your contract type and remaining term.
Do I need to return equipment?
Yes. The hub and any TV boxes must be returned.
How long is the notice period?
30 days notice is required.
Can ComReg help with cancellation issues?
Yes. ComReg is the Irish telecoms regulator.

Related Cancellation Guides