How to Cancel Virgin Active
Virgin Active gyms require a notice period for cancellation. Cancel by submitting written notice.
Tricky
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Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- Yes
- Refund policy
- No refunds for served notice period.
- After cancellation
- Member records retained.
Cancellation Steps
Go directly to Virgin Active cancellation pageCheck your contract
Review notice period and minimum term.
Submit written notice
Email or visit your local club to submit cancellation.
Serve notice period
Usually 1 month notice from next billing date.
Get confirmation
Request written confirmation.
Tips & Things to Know
- Minimum contract period must be completed.
- 1 month notice period from next billing date.
- Consider freezing membership instead.
- Cancellation must be in writing.
Your Consumer Rights
- Consumer Rights Act 2015.
- Consumer Contracts Regulations 2013.
Frequently Asked Questions
- Notice period?
- 1 month from next billing date.
- Freeze?
- Yes, temporary membership freeze available.
- Written notice?
- Required — email or in person.
- Minimum term?
- Check your contract.
- Can I rejoin?
- Yes.