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How to Cancel The Gym Group

The Gym Group is a budget gym chain with no fixed contract. You can cancel online, but you need to give notice before your next billing date. The cancellation takes effect at the end of your current month.

Moderate
Fitness

Steps verified

Quick Facts

Monthly cost
£19.99/mo
£239.88/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds. Membership ends at the end of the current billing period.
After cancellation
Your member profile is deactivated. You can rejoin at any time.

Cancellation Steps

Go directly to The Gym Group cancellation page

  1. Log in to your account

    Go to thegymgroup.com and sign in to your member area.

  2. Go to "My Membership"

    Navigate to the membership section of your account.

  3. Click "Cancel Membership"

    Select the cancel option and follow the prompts.

  4. Confirm before billing date

    Ensure you cancel before your next billing date to avoid an extra charge.

Tips & Things to Know

  • You need to cancel at least one day before your billing date.
  • There is no cancellation fee as it is a rolling monthly contract.
  • You can freeze your membership instead if you plan to return.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, gym terms must be fair and transparent.
  • If The Gym Group makes cancellation significantly harder than sign-up, this may breach the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel The Gym Group at any time?
Yes. There is no fixed contract. Cancel at least one day before your billing date to avoid the next charge.
Will I get a refund from The Gym Group?
No. Your membership runs until the end of the current billing period.
What happens if I cancel my Direct Debit instead of my membership?
Your membership remains active and you will accrue arrears. Always cancel through the website first.
How long does The Gym Group cancellation take?
The online process takes about 5 minutes. Membership ends at the end of the current month.
Can I freeze my Gym Group membership?
Yes. You can freeze your membership for a reduced fee, keeping your membership active without paying the full rate.

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