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How to Cancel Virgin Active

Virgin Active requires a written cancellation notice and has a minimum notice period. You cannot cancel online and must contact the club directly or submit a cancellation form. Early termination of a fixed-term contract may incur fees.

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Quick Facts

Monthly cost
£85.00/mo
£1020.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
1 month
Refund policy
No refunds for notice period payments. Early termination of fixed-term contracts may incur a fee.
After cancellation
Your membership records are retained for 6 years per HMRC requirements.

Cancellation Steps

Go directly to Virgin Active cancellation page

  1. Check your contract terms

    Review your membership agreement for the notice period (typically 1 month) and any minimum commitment period.

  2. Write a cancellation letter or email

    Send a written cancellation request to your home club or email membershipchanges@virginactive.co.uk.

  3. Include your membership details

    State your full name, membership number, home club, and requested cancellation date.

  4. Confirm cancellation

    You should receive written confirmation. Keep this as proof. You must continue paying during the notice period.

Tips & Things to Know

  • Give more than 1 month notice to avoid an extra payment cycle.
  • If you are within a minimum term, ask about freezing your membership instead.
  • Keep a copy of your cancellation letter or email as proof.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, unfair contract terms (such as excessive exit fees) can be challenged.
  • If you cancel within 14 days of joining (cooling-off period), you are entitled to a full refund under the Consumer Contracts Regulations 2013.

Frequently Asked Questions

How much notice do I need to cancel Virgin Active?
Typically 1 calendar month from the first of the month after you give notice.
Can I cancel Virgin Active online?
No. You must send a written cancellation by email or letter to your home club.
What if I am in a minimum term contract?
You may need to pay the remaining months or a reduced early termination fee.
Can I freeze my Virgin Active membership?
Yes. Virgin Active offers membership freezes, typically for medical reasons or extended travel.
Will I be charged during the notice period?
Yes. You must pay for the full notice period and can continue using the gym during that time.

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