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How to Cancel Very Pay

Cancelling Very Pay requires you to settle your full balance and contact customer services by phone or live chat - there is no online cancellation option. Your account will close within 5-7 working days.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Very Pay is a credit account, not a subscription. Refunds are credited to your balance, which you must settle before closure.
After cancellation
Very retains account records for at least 6 years under FCA credit regulations. Personal data may be kept longer for legal or fraud prevention purposes.

Cancellation Steps

Go directly to Very Pay cancellation page

  1. Check your balance and resolve pending orders

    Log into Very.co.uk and verify your Very Pay balance. Complete or cancel any pending orders or returns first.

  2. Pay off your full outstanding balance

    Settle all amounts owed using debit card or bank transfer in your account settings.

  3. Contact Very customer services

    Call 0344 822 2321 or use live chat at very.co.uk/help with your customer reference number ready.

  4. Request account closure and get confirmation

    Ask to permanently close your Very Pay account and request written confirmation via email.

Tips & Things to Know

  • Closing a credit account may lower your credit score by 10-50 points temporarily, so consider this before requesting closure.
  • Check your credit agreement for any early settlement fees before paying off your balance.
  • Download your statements and transaction history before closure for your permanent records.

Your Consumer Rights

  • The Consumer Credit Act 1974 governs your credit agreement and gives you a 14-day cancellation right from sign-up.
  • The Consumer Rights Act 2015 protects goods purchased through Very Pay and ensures fair contract terms.

Frequently Asked Questions

How do I cancel my Very Pay account?
Pay your full balance, then call 0344 822 2321 or use live chat at very.co.uk/help to request closure. Online cancellation is not available.
Will closing Very Pay damage my credit score?
Yes, it may lower your score by 10-50 points temporarily because it reduces available credit. The impact usually improves over time.
Can I cancel if I have pending orders?
No. You must fully resolve all pending orders and returns before Very will close your account.
How long does closure take?
Typically 5-7 working days after you contact customer services, with written confirmation sent by email.
Can I reopen my account after closing?
You can reapply, but approval is not guaranteed and may be affected by credit score changes. Contact Very to check eligibility first.

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