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How to Cancel US Mobile

US Mobile cancellation is quick and penalty-free with no contracts or early termination fees. You can cancel online in under 5 minutes, and your service ends immediately or on your next billing date.

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Quick Facts

Pricing (all plans)
Light£10.00/mo
Unlimited Basic£20.00/mo
Unlimited Premium£35.00/mo
Highest tier = £120.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds. Prepaid balances and unused credits are forfeited upon cancellation.
After cancellation
Account data is deleted within 30 days of cancellation. Phone numbers are released within hours.

Cancellation Steps

Go directly to US Mobile cancellation page

  1. Sign in to your US Mobile dashboard

    Visit usmobile.com/dashboard and log in with your email and password.

  2. Go to your Lines section

    Click 'Lines' in the menu and select the line you want to cancel.

  3. Click Cancel Line

    Scroll down and click 'Cancel Line'. Review any retention offers before proceeding.

  4. Confirm cancellation

    Follow the prompts to confirm. Service ends immediately or on your next billing date.

Tips & Things to Know

  • Pause your line for free up to 3 months instead of cancelling to keep your number active.
  • Port your number to another carrier before cancellation to avoid losing it.
  • Use any remaining prepaid balance before cancelling, as unused credits are forfeited.

Your Consumer Rights

  • Subject to FCC regulations on telecommunications services and consumer protection requirements.
  • Subject to FTC oversight on fair business practices and consumer protection standards.

Frequently Asked Questions

Can I cancel US Mobile anytime without penalties?
Yes. US Mobile has no contracts or early termination fees.
Will I get a refund if I cancel US Mobile?
No. Prepaid balances and unused credits are non-refundable and forfeited upon cancellation.
What happens to my phone number when I cancel?
Port it to another carrier using your Account Number and PIN, or it releases within hours.
How long does cancellation take?
About 5 minutes online. Service ends immediately or on your next billing date. Number porting takes 1 - 3 business days.
Should I cancel or pause my line?
Pause for free up to 3 months if you might return. Cancel only if you're certain you won't need service.

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