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How to Cancel Two Degrees NZ

Cancellation requires a phone call to Two Degrees customer service, as online cancellation is not available. Your access continues until the end of your billing period, though early termination fees may apply if you're within a fixed-term contract.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds for partial months. Early termination fees ($200 - $400) apply to fixed-term contracts. Month-to-month plans have no exit fees. Account credit is refunded after final charges.
After cancellation
Two Degrees retains account and usage records for 7 years under NZ telecommunications regulations and the Privacy Act 2020. Personal data is securely deleted after this period.

Cancellation Steps

Go directly to Two Degrees NZ cancellation page

  1. Call Two Degrees customer service

    Phone 200 from a Two Degrees mobile or 0800 022 022 from any phone. Have your account number or phone number ready.

  2. Confirm your contract and fees

    Tell the representative you want to cancel and ask them to confirm your contract end date and any early termination fees.

  3. Clarify final charges

    Ask about partial-month charges, outstanding balances, and any refunds owed to your account.

  4. Arrange equipment return

    Request return instructions for your broadband router if applicable and keep the reference number to avoid equipment charges.

Tips & Things to Know

  • Month-to-month plans have no exit fees, but fixed-term contracts incur $200 - $400 early termination fees.
  • Port your phone number to another provider instead of cancelling entirely, which keeps your existing number.
  • Return your broadband router within 30 days to avoid $100 - $200 equipment charges on your final bill.

Your Consumer Rights

  • Fair Trading Act 1986 (NZ) protects you from misleading conduct and requires clear contract terms.
  • Privacy Act 2020 (NZ) governs how Two Degrees collects, uses, and retains your personal information.

Frequently Asked Questions

Can I cancel Two Degrees mid-contract without paying fees?
Early termination fees of $200 - $400 apply if you're within a fixed-term contract. Month-to-month plans have no exit fees. Call 0800 022 022 to confirm your plan type.
Will I get a refund if I cancel mid-billing cycle?
Two Degrees does not refund partial-month charges. Any credit balance from overpayment will be refunded after final charges are processed.
Can I keep my phone number when I cancel?
Yes. Port your number to another provider within 1 - 2 weeks. If you don't port it, Two Degrees will recycle it after 90 days.
What happens if I don't return my broadband router?
Two Degrees charges $100 - $200 for unreturned equipment, added to your final bill. Return it within 30 days to the address provided during cancellation.
How long does Two Degrees cancellation take?
The phone call takes 5 - 10 minutes. Service deactivation typically happens at the end of your billing cycle unless you request immediate disconnection.

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