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How to Cancel Two Degrees NZ

2degrees is a New Zealand mobile and broadband provider. Cancel by contacting customer service.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Check contract terms.
After cancellation
Records retained per NZ law.

Cancellation Steps

Go directly to Two Degrees NZ cancellation page

  1. Call 2degrees

    Phone 200 from a 2degrees phone or 0800 022 022.

  2. Request cancellation

    Provide your account details.

  3. Return equipment

    Return broadband equipment if applicable.

  4. Get confirmation

    Written confirmation.

Tips & Things to Know

  • Check contract end date for early termination fees.
  • Port your number to a new provider instead of cancelling.
  • Return broadband router.

Your Consumer Rights

  • Fair Trading Act 1986 (NZ).

Frequently Asked Questions

Online?
No, call required.
Port number?
Yes, to new provider.
Early termination?
Check contract.
Prepay?
Just stop topping up.
Can I rejoin?
Yes.

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