How to Cancel TUI Holiday Card
TUI Holiday Card is a savings scheme for future TUI holidays. Cancel by contacting TUI customer service.
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Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Remaining balance refunded upon cancellation.
- After cancellation
- Account data retained per TUI privacy policy.
Cancellation Steps
Go directly to TUI Holiday Card cancellation pageCheck your card balance
Log in to tui.co.uk and check your Holiday Card balance.
Contact TUI
Call 0203 451 2688 or use live chat.
Request cancellation
Ask for remaining balance refund.
Get confirmation
Request written confirmation of cancellation and refund.
Tips & Things to Know
- Use your balance on a booking before cancelling.
- Refund of remaining balance may take 7-14 days.
- Check the terms on your specific card.
Your Consumer Rights
- Consumer Rights Act 2015 for UK users.
- Consumer Contracts Regulations 2013.
Frequently Asked Questions
- Can I cancel online?
- No, you need to call TUI.
- Do I get my money back?
- Yes, remaining balance is refunded.
- How long for refund?
- 7-14 working days.
- Can I use balance first?
- Yes, recommended.
- Can I reopen?
- Yes, start a new Holiday Card.