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How to Cancel TUI Holiday Card

TUI Holiday Card cancellation is only available by phone or live chat - there is no online option. You'll receive a full refund of your remaining balance to your original payment method within 7-14 working days.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Full refund of remaining balance to your original payment method within 7-14 working days with no fees.
After cancellation
TUI retains your account data and Holiday Card history for up to 7 years for financial and legal compliance purposes after cancellation.

Cancellation Steps

Go directly to TUI Holiday Card cancellation page

  1. Check your Holiday Card balance

    Log into your TUI account and navigate to 'My Account' to view your current balance and card number.

  2. Contact TUI customer service

    Call 0203 451 2688 (Monday-Friday, 9am-5:30pm GMT) or use live chat at tui.co.uk/help with your card details ready.

  3. Request cancellation and refund

    Tell the representative you want to cancel your Holiday Card and refund your balance to your original payment method.

  4. Get written confirmation

    Ask for email confirmation including your refund amount, reference number, and expected processing date.

Tips & Things to Know

  • Use your Holiday Card balance on a future booking instead of requesting a refund to access funds immediately.
  • Call early in the week to avoid long hold times during peak holiday seasons.
  • Save your cancellation reference number in case your refund is delayed beyond 15 working days.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), distance contracts may be subject to a 14-day cancellation period.
  • Under the EU Consumer Rights Directive 2011/83/EU (Ireland), consumers have 14 days to withdraw from distance contracts.

Frequently Asked Questions

Can I cancel my TUI Holiday Card online?
No. You must call 0203 451 2688 or use live chat at tui.co.uk/help to cancel.
Will I get a refund?
Yes. Your full remaining balance is refunded to your original payment method within 7-14 working days.
How long does the refund take?
Refunds typically appear within 7-14 working days. Contact TUI if it does not arrive after 15 working days.
What happens to my TUI account?
Your account and booking history remain active. Cancelling your Holiday Card does not delete your account.
Should I use my balance before cancelling?
Yes. Using your balance on a future booking is faster than waiting 7-14 days for a refund to process.

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