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How to Cancel Going

Cancellation is entirely online and takes just a few clicks. Your account downgrades to the free tier automatically at the end of your billing period.

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Quick Facts

Pricing (all plans)
PremiumAll deals, no delay£4.08/mo
ElitePremium + mistake fares + full support£14.92/mo
Highest tier = £49.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for partial periods. Access continues until the end of your current billing cycle.
After cancellation
Your account downgrades to the free tier. Preferences and departure airports are preserved indefinitely.

Cancellation Steps

Go directly to Going cancellation page

  1. Sign in to Going

    Go to going.com and log in with your email address and password.

  2. Open Account Settings

    Click your profile icon in the top right and select "Account Settings" from the dropdown.

  3. Navigate to Membership

    Scroll to the "Membership" section to view your current plan and renewal date.

  4. Click Cancel Membership

    Click "Cancel Membership" and confirm. You'll receive a confirmation email within minutes.

Tips & Things to Know

  • Set a reminder before your renewal date - Going charges automatically and does not issue refunds.
  • Your account automatically downgrades to the free tier, so you can keep using Going without paying.
  • Your saved departure airports and preferences are preserved on the free tier after cancellation.

Your Consumer Rights

  • Under the FTC Negative Option Rule, Going must make cancellation as easy as signup and disclose all charges before billing.
  • If you are in the EU, consumer protection laws require cancellation to be as simple as the signup process.

Frequently Asked Questions

Can I cancel Going at any time?
Yes, with no early termination fees. Cancel before your renewal date to avoid the next charge, as Going does not offer partial refunds.
Will I get a refund if I cancel Going?
No. Your paid access continues until the end of your current billing cycle with no refund for unused days.
What happens to my account after cancellation?
Your account automatically downgrades to the free tier. Your preferences and airports are saved, but with fewer deals and delays.
How long does cancellation take?
Cancellation is instant. You'll receive a confirmation email within minutes, with paid access continuing until your billing cycle ends.
Can I pause my Going subscription instead?
No. Going does not offer a pause option. You must cancel and can rejoin anytime by upgrading from the free tier.

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