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How to Cancel Secret Escapes

Secret Escapes is free to use, so there's no subscription to cancel. You can unsubscribe from deal emails in your account settings or request full account deletion via support. Your hotel bookings remain valid after deletion.

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Quick Facts

0
Cancel online?
Yes
Pause option?
No
Refund policy
Secret Escapes is free. Hotel booking refunds depend on each property's cancellation policy, shown before confirmation.
After cancellation
Upon deletion, Secret Escapes permanently removes your account and personal data within 7-10 business days under GDPR. Hotel bookings with properties are unaffected.

Cancellation Steps

Go directly to Secret Escapes cancellation page

  1. Sign in to Secret Escapes

    Go to secretescapes.com and log in with your email and password.

  2. Open Account Settings

    Click your profile icon in the top right and select 'Account Settings'.

  3. Manage email preferences

    Go to 'Email Preferences' and toggle off deal emails. Click 'Save Changes'.

  4. Request account deletion (optional)

    Email help@secretescapes.com with 'Account Deletion Request'. Support will delete your account within 7-10 business days.

Tips & Things to Know

  • Secret Escapes is free - there are no charges to cancel, only email preferences to adjust.
  • Turning off emails in preferences is simpler than full deletion if you might browse deals later.
  • Save booking confirmation numbers before requesting deletion, as you won't access them afterwards.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 and GDPR grant you the right to data deletion and protection against unfair practices.
  • US users: FTC regulations require transparent disclosure; standard subscription cancellation rules do not apply to free services.

Frequently Asked Questions

Is Secret Escapes free to join and use?
Yes, completely free. There are no subscription fees or charges to cancel.
How do I stop receiving deal emails?
Sign in, go to Account Settings, click Email Preferences, and toggle off deal emails.
Can I pause my account instead of deleting it?
No pause option exists, but turning off all email notifications achieves the same effect.
What happens to my bookings after account deletion?
Your account access is removed, but hotel bookings remain valid. Contact hotels directly using your confirmation number.
How long does full account deletion take?
Support processes deletion within 7-10 business days. Your data is permanently removed.

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