Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Tresorit logo

How to Cancel Tresorit

Tresorit cancellation is entirely online with no penalties. You keep access until your billing period ends, but you have only 30 days after cancellation to download your files.

Moderate
Cloud Storage

Steps verified

Quick Facts

Pricing (all plans)
Personal (1 TB)Billed annually as $143.88£11.99/mo
Professional (4 TB)Per user, billed annually£23.99/mo
Highest tier = £119.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
Full refund within 14 days of purchase. After that, no refund. Access continues until billing period ends.
After cancellation
Files remain encrypted for 30 days after cancellation. After 30 days, all files are permanently deleted with no recovery option.

Cancellation Steps

Go directly to Tresorit cancellation page

  1. Sign in to Tresorit

    Go to web.tresorit.com and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'Account' from the dropdown.

  3. Navigate to Billing

    In Account Settings, click the 'Billing' section to view your subscription.

  4. Click Cancel Subscription

    Find your active plan and click 'Cancel Subscription'. Confirm when prompted.

Tips & Things to Know

  • Download all important files before your billing period ends - files are permanently deleted 30 days after cancellation.
  • Check your user role first - only admins on Professional or Business plans can cancel.
  • Downgrade to the free 5 GB plan instead to keep your account active without paying fees.

Your Consumer Rights

  • UK users have 14 days from purchase for a full refund under the Consumer Rights Act 2015.
  • US, AU, and CA users are protected by local consumer laws regarding cancellation rights and cooling-off periods.

Frequently Asked Questions

Can I cancel Tresorit at any time?
Yes. Cancel anytime without penalties. You keep access until your billing period ends.
Will I get a refund if I cancel Tresorit?
Full refund available within 14 days of purchase. After that, no refund but access continues until billing period ends.
What happens to my files after cancellation?
Files remain on servers for 30 days encrypted. After 30 days, all files are permanently deleted and cannot be recovered.
Can I pause my Tresorit subscription?
No pause option exists. Downgrade to the free 5 GB plan instead to preserve your account.
How long does Tresorit cancellation take?
Cancellation is instant when confirmed. You'll receive a confirmation email with your access end date.

Related Cancellation Guides