Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Dropbox Plus logo

How to Cancel Dropbox Plus

Dropbox Plus provides 2TB of cloud storage with advanced features. You can downgrade to the free Basic tier (2GB) through your account settings. Files exceeding 2GB remain but become read-only.

Moderate
Cloud Storage

Steps verified

Quick Facts

Pricing (all plans)
Plus£9.99/mo
BusinessPer user£15.00/mo
Professional£19.99/mo
Highest tier = £239.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
Full refund within 30 days of annual payment. No refunds after 30 days.
After cancellation
Files remain accessible but become read-only if exceeding 2GB Basic limit.

Cancellation Steps

Go directly to Dropbox Plus cancellation page

  1. Go to dropbox.com/account

    Sign in and navigate to your account settings.

  2. Click "Plan" tab

    Select the Plan section in your account settings.

  3. Click "Cancel plan" or "Downgrade"

    Choose to downgrade to the Basic (free) plan.

  4. Complete the cancellation flow

    Follow the prompts, select a reason, and confirm. Access continues until the billing period ends.

Tips & Things to Know

  • Download important files before downgrading — over 2GB they become read-only.
  • Annual subscribers are not eligible for pro-rata refunds unless within 30 days of payment.
  • Shared folders will still work but other members may lose access to features you enabled.

Your Consumer Rights

  • You have the right to cancel within 14 days under the Consumer Contracts Regulations 2013
  • Dropbox offers a more generous 30-day refund window on annual plans

Frequently Asked Questions

Can I get a refund on my annual Dropbox plan?
Yes, within 30 days of payment. After 30 days, no refunds are issued.
Are my files deleted when I downgrade?
No, files remain but become read-only if you exceed the 2GB Basic limit.
Can I still access shared folders?
Yes, but advanced sharing features like link permissions are restricted on Basic.
How do I download all my files before cancelling?
Use the Dropbox desktop app or go to dropbox.com and download folders as ZIP files.
Does downgrading affect Dropbox Paper docs?
Paper docs remain accessible on the free tier.

Related Cancellation Guides