How to Cancel Dropbox Plus
Dropbox Plus provides 2TB of cloud storage with advanced features. You can downgrade to the free Basic tier (2GB) through your account settings. Files exceeding 2GB remain but become read-only.
Steps verified March 2026
Quick Facts
Pricing (all plans)
Cancel online?
Yes
Pause option?
No
Refund policy
Full refund within 30 days of annual payment. No refunds after 30 days.
After cancellation
Files remain accessible but become read-only if exceeding 2GB Basic limit.
What to Watch Out For
- Multi-step downgrade flow with multiple retention screens
- Warnings about losing shared folder features designed to deter cancellation
- Annual plan auto-renewal not clearly flagged at signup
Cancellation Steps
Go directly to Dropbox Plus cancellation pageGo to dropbox.com/account
Sign in and navigate to your account settings.
Click "Plan" tab
Select the Plan section in your account settings.
Click "Cancel plan" or "Downgrade"
Choose to downgrade to the Basic (free) plan.
Complete the cancellation flow
Follow the prompts, select a reason, and confirm. Access continues until the billing period ends.
Tips & Things to Know
- Download important files before downgrading — over 2GB they become read-only.
- Annual subscribers are not eligible for pro-rata refunds unless within 30 days of payment.
- Shared folders will still work but other members may lose access to features you enabled.
Your Consumer Rights
- You have the right to cancel within 14 days under the Consumer Contracts Regulations 2013
- Dropbox offers a more generous 30-day refund window on annual plans
Frequently Asked Questions
Can I get a refund on my annual Dropbox plan?
Yes, within 30 days of payment. After 30 days, no refunds are issued.
Are my files deleted when I downgrade?
No, files remain but become read-only if you exceed the 2GB Basic limit.
Can I still access shared folders?
Yes, but advanced sharing features like link permissions are restricted on Basic.
How do I download all my files before cancelling?
Use the Dropbox desktop app or go to dropbox.com and download folders as ZIP files.
Does downgrading affect Dropbox Paper docs?
Paper docs remain accessible on the free tier.
Annual Cost
£239.88
per year for Dropbox Plus
Cancelling saves you this every year