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How to Cancel pCloud

pCloud offers cloud storage with annual or lifetime plans. Annual subscription cancellation is done through your account. Lifetime plans do not require cancellation.

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Cloud Storage

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Quick Facts

Monthly cost
£4.99/mo
£49.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
Subscription plans: no refunds. Lifetime plans: 10-day money-back guarantee.
After cancellation
Files remain but upload blocked if over 10GB free limit after downgrade.

Cancellation Steps

Go directly to pCloud cancellation page

  1. Go to my.pcloud.com

    Sign in to your pCloud account.

  2. Navigate to "Settings"

    Click Settings in the left sidebar.

  3. Click "Subscription"

    Find your subscription details.

  4. Click "Cancel"

    Follow the prompts to cancel auto-renewal.

Tips & Things to Know

  • Lifetime plans never need cancelling — they are a one-time purchase.
  • If you exceed the free 10GB after downgrading, files remain but you cannot upload new ones.
  • Download your files before the subscription expires if you are over the free limit.

Your Consumer Rights

  • You have 14 days to cancel under the Consumer Contracts Regulations 2013

Frequently Asked Questions

Do I need to cancel a lifetime plan?
No, lifetime plans are a one-time purchase and never need cancelling.
What happens to my files if I exceed 10GB?
Files remain but you cannot upload new ones until you reduce usage below the free limit.
Can I get a refund on pCloud?
Subscription plans are non-refundable. Lifetime plans have a 10-day money-back guarantee.
Is pCloud Encryption included in the free tier?
No, pCloud Encryption (client-side encryption) is a separate paid add-on.
Can I download all my files before cancelling?
Yes, use the pCloud desktop app or download files directly from the web interface.

Related Cancellation Guides