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How to Cancel TPG Internet AU

Cancellation must be initiated by phone call with a mandatory 30-day notice period. Your service continues until the end of the notice period, and you must return your modem and router within 30 days or face replacement charges.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds issued. Unused service is credited to your final bill. Outstanding balances must be paid in full.
After cancellation
Account information and billing history are retained for 12 months after cancellation under Australian telecommunications regulations, then permanently deleted.

Cancellation Steps

Go directly to TPG Internet AU cancellation page

  1. Call TPG Customer Service

    Ring 13 14 23 Monday-Friday 8am-6pm AEST or Saturday 9am-1pm AEST with your account number ready.

  2. Provide Account Details

    Give your TPG account number, name, and service address so the representative can check your contract end date and early exit fees.

  3. Confirm Cancellation Date

    Ask for your exact cancellation date and request written confirmation via email with your reference number.

  4. Arrange Equipment Return

    Get your modem and router return method from TPG and keep your tracking receipt as proof of return.

Tips & Things to Know

  • Check your contract end date on your bill before calling - you can cancel immediately in the final 30 days without paying the notice period.
  • Note the representative's name, date, time, and reference number in case TPG denies receiving your cancellation request.
  • TPG may offer retention discounts during the call; compare these against competitors before accepting.

Your Consumer Rights

  • Australian Consumer Law provides cooling-off rights within 30 days of purchase if service has not commenced.
  • The Telecommunications Determination 2021 requires TPG to provide clear contract terms and notice periods before disconnection.

Frequently Asked Questions

Can I cancel TPG early if I'm in contract?
Yes, but you'll pay an early termination fee for remaining charges. If you're within the final 30 days of your contract, you can cancel without fees.
Will TPG refund me if I cancel mid-month?
No cash refunds are issued. Unused service is credited against your final invoice, not refunded.
How long until my service actually disconnects?
A mandatory 30-day notice period applies after your cancellation call, even if you're outside your contract term.
What if I don't return my modem and router?
TPG will charge AU$100-AU$150 per unreturned item after 30 days. Always return equipment via tracked mail.
What if TPG keeps billing me after cancellation?
Contact TPG immediately with your cancellation reference. If unresolved, lodge a complaint with the Australian Communications and Media Authority (ACMA).

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