How to Cancel TONAL
TONAL is a smart home gym system with a monthly membership for access to classes, programs, and smart features. Cancelling the membership does not affect hardware ownership but disables smart features.
Steps verified March 2026
Quick Facts
Monthly cost
£49.00/mo
£588.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
No refunds for partial billing periods.
After cancellation
Workout data preserved but inaccessible without membership.
What to Watch Out For
- Must call or email to cancel; no online self-service option.
- Shows progress and strength gains to discourage cancellation.
Direct Debit & Billing Warnings
- You cannot cancel online; you must contact support directly.
Cancellation Steps
Go directly to TONAL cancellation pageContact TONAL support
Email or call TONAL customer service.
Request cancellation
Tell them you want to cancel your membership.
Confirm via email
TONAL will send a confirmation email.
Verify cancellation
Check that your next billing is cancelled.
Tips & Things to Know
- The hardware still works for basic exercises without the membership.
- Smart features like adaptive weight and progress tracking require the membership.
- Consider pausing if you plan to return.
Your Consumer Rights
- ROSCA applies for US subscribers.
Frequently Asked Questions
Can I cancel anytime?
Yes, but you must contact support.
Does my TONAL still work?
Basic exercises work but smart features are disabled.
Can I pause my membership?
Yes, TONAL offers a pause option.
Is there a cancellation fee?
No cancellation fee for the membership.
Annual Cost
£588.00
per year for TONAL
Cancelling saves you this every year