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How to Cancel TONAL

TONAL requires you to cancel via phone or email - there is no online cancellation option. Your hardware continues to work for basic exercises, but smart features disable immediately after cancellation.

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Quick Facts

Monthly cost
£49.00/mo
£588.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
No refunds for partial billing periods. Your membership stops renewing on the next billing date.
After cancellation
Workout history and progress data are preserved indefinitely but inaccessible without an active membership.

Cancellation Steps

Go directly to TONAL cancellation page

  1. Call or email TONAL support

    Phone: 1-855-818-6625 or email via https://www.tonal.com/support/

  2. Request membership cancellation

    Tell support you want to cancel your membership and provide your account details.

  3. Receive confirmation email

    TONAL will send a confirmation email with cancellation details and final billing date.

  4. Verify cancellation on next billing date

    Check your account or email to confirm you were not charged on the renewal date.

Tips & Things to Know

  • Consider pausing your membership instead if you might return within a few months.
  • Download or screenshot your workout history before cancelling, as data becomes inaccessible.
  • Ask support about any ongoing promotional rates before cancelling - you may not get them back.

Your Consumer Rights

  • Under the Restore Online Shoppers Confidence Act (ROSCA), TONAL must honour your cancellation request and confirm it in writing.

Frequently Asked Questions

Can I cancel TONAL anytime?
Yes, but you must contact support by phone or email. Cancellation takes effect on your next billing date.
Will my TONAL machine still work after cancellation?
Yes. Basic exercises work without the membership, but adaptive weight, live classes, and progress tracking are disabled.
Should I cancel or pause my membership?
Pause if you plan to return within a few months. Cancel if you don't plan to use it again - there is no cancellation fee.
What happens to my workout data?
Your data is preserved but becomes inaccessible after cancellation. Download your history before cancelling if you want to keep it.
Is there a cancellation fee?
No. TONAL does not charge a fee to cancel your membership.

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