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How to Cancel Toby Carvery Club

Cancellation is quick and done entirely through the Toby Carvery app. Your account and all reward stamps are permanently deleted upon confirmation, so redeem stamps first.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds apply. The club is free with no membership fees.
After cancellation
All personal data, profile information, and reward stamps are permanently deleted within 30 days of account deletion.

Cancellation Steps

Go directly to Toby Carvery Club cancellation page

  1. Download and open the app

    Get the Toby Carvery Club app from Apple App Store or Google Play Store, then sign in.

  2. Go to Account settings

    Tap your profile icon or Account option, usually at the bottom of the screen.

  3. Select Delete Account

    Scroll down and tap Delete Account, typically found in the security or privacy section.

  4. Confirm deletion

    Review the warning and tap Confirm Deletion. Your account is deleted immediately.

Tips & Things to Know

  • Redeem all reward stamps before cancelling, as they cannot be recovered after deletion.
  • Use the app to cancel rather than contacting support, as app deletion is instant.
  • Check any linked payment methods or integrations on other platforms before cancelling.

Your Consumer Rights

  • Consumer Rights Act 2015 (UK) - applies to disputes over service provision or data handling.
  • UK GDPR and Data Protection Act 2018 - grants the right to have personal data deleted lawfully.

Frequently Asked Questions

Can I cancel anytime?
Yes. Toby Carvery Club is free with no contract. Deletion is instant through the app or 1-2 business days via support.
What happens to my reward stamps?
All stamps are permanently deleted. Redeem them before cancelling to avoid losing them.
Will I get a refund?
No. The club is free, so no refunds apply. Cancellation simply removes your account.
Can I rejoin after cancelling?
Yes, you can create a new account anytime. Previous stamps and history will not be restored.
Does this affect other Mitchells & Butlers loyalty programmes?
No. Cancelling Toby Carvery Club only affects that account. Other brand programmes remain separate.

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