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How to Cancel The Ordinary

Cancellation is done entirely online through your account settings. Your subscription stops renewing after your next billing date, but no refunds are issued for orders already dispatched.

Easy
Beauty & Personal Care

Steps verified

Quick Facts

Monthly cost
£15.00/mo
£180.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancellation before your next billing date prevents further charges.
After cancellation
Your account and order history are permanently preserved after cancellation and can be reactivated anytime.

Cancellation Steps

Go directly to The Ordinary cancellation page

  1. Sign in to The Ordinary

    Go to theordinary.com and log in with your email address and password.

  2. Go to Account Settings

    Click your profile icon and select Account Settings, then find the Subscriptions tab.

  3. Click Cancel next to your subscription

    Find your active subscription and click the Cancel button or option next to it.

  4. Confirm cancellation

    Review your next renewal date and click Confirm Cancellation to finish. You'll receive a confirmation email.

Tips & Things to Know

  • Cancel at least 24 - 48 hours before your renewal date to avoid being charged again.
  • Use the Pause option instead if you want a temporary break - you can pause for up to 3 months.
  • You can buy The Ordinary products one-time from Boots, Sephora, or other retailers instead of subscribing.

Your Consumer Rights

  • Consumer Rights Act 2015 (UK) protects cancellation and distance selling for UK customers.
  • FTC regulations protect US customers regarding subscription cancellation and negative option billing.

Frequently Asked Questions

Can I cancel The Ordinary subscription at any time?
Yes, with no penalties. Just cancel at least 24 - 48 hours before your next billing date to avoid being charged.
Will I get a refund if I cancel?
No refunds are issued for orders already dispatched. If you cancel before your next billing date, you simply won't be charged again.
What happens to my account after cancellation?
Your account and order history are permanently saved, so you can resubscribe at any time without losing information.
Can I pause instead of cancelling?
Yes. The Ordinary lets you pause your subscription for up to 3 months and resume it later without losing benefits.
Do I have to subscribe to buy The Ordinary?
No. You can buy individual products one-time from theordinary.com or retailers like Boots, Sephora, and Ulta Beauty.

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