Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Curology logo

How to Cancel Curology

Cancellation is straightforward and completed entirely online through your account dashboard. Your access ends immediately, but note that no refunds are issued for dispatched shipments.

Moderate
Beauty & Personal Care

Steps verified

Quick Facts

Monthly cost
£29.95/mo
£359.40/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched shipments or unused months. Contact support immediately after cancelling to request exceptions.
After cancellation
Your medical records and prescription details are retained indefinitely per HIPAA. Provider access ends immediately upon cancellation, but records remain accessible for 30-60 days.

Cancellation Steps

Go directly to Curology cancellation page

  1. Sign in to Curology

    Go to curology.com and log in with your email and password.

  2. Go to Account settings

    Click the menu icon (three lines) in the top-left corner, then select 'Account'.

  3. Click 'Cancel Subscription'

    Under Subscription or Billing, find and click the 'Cancel Subscription' button.

  4. Confirm cancellation

    Answer the exit survey if prompted, then click 'Confirm Cancellation'. You'll receive a confirmation email within 10 minutes.

Tips & Things to Know

  • Cancel before your billing date to avoid charges. Check your next billing date in subscription settings first.
  • Use 'Skip Shipment' instead if you want to pause temporarily without losing your provider relationship.
  • Screenshot your formula ingredients (tretinoin %, niacinamide %, etc.) before cancelling for future reference.

Your Consumer Rights

  • FTC standards require clear billing disclosure and easy cancellation methods, which Curology provides through its online account portal.
  • You have the right to request copies of your medical records within 30-60 days of cancellation under healthcare privacy regulations.

Frequently Asked Questions

Can I cancel Curology anytime?
Yes. Curology is month-to-month with no contract. However, cancelling after your billing date has passed won't prevent that month's charge.
Will I get a refund?
No. Curology does not refund dispatched shipments. Contact support immediately if you cancel before shipment to request an exception.
What happens to my prescription after cancellation?
Provider access ends immediately. Your formula details remain accessible for 30-60 days. Request copies from support if you need them permanently.
How long does cancellation take?
Online cancellation is instant. You'll receive a confirmation email within 10 minutes. Current month's shipment may still be sent.
Can I pause instead of cancelling?
Yes. Use 'Skip Shipment' to pause billing temporarily without cancelling. You can resume anytime without restarting consultation.

Related Cancellation Guides