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How to Cancel Prose Hair Care

Cancellation is instant online through your account. You keep access until your next billing date, and your custom formula is saved permanently for future reorders.

Moderate
Beauty & Personal Care

Steps verified

Quick Facts

Monthly cost
£32.00/mo
£384.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for subscription charges already paid. Unopened products covered by satisfaction guarantee.
After cancellation
Your custom formula, consultation data, and account preferences are saved permanently after cancellation and never deleted.

Cancellation Steps

Go directly to Prose Hair Care cancellation page

  1. Sign in to your Prose account

    Visit prose.com and log in with your email address and password.

  2. Go to Account settings

    Click your profile icon in the top right and select "Account" from the dropdown menu.

  3. Open your subscription details

    Click "Subscriptions" and select your active Prose subscription to view details.

  4. Click "Cancel Subscription"

    Select "Manage Subscription", then "Cancel Subscription" and confirm. You'll receive a confirmation email.

Tips & Things to Know

  • Cancel at least 3-5 days before your next billing date to avoid being charged for the next shipment.
  • Consider pausing your subscription instead if you're just overstocked - your formula stays saved indefinitely.
  • Request a free reformulation if you're unhappy with your formula instead of cancelling entirely.

Your Consumer Rights

  • Under FTC regulations, you have the right to cancel recurring charges through the same method used to sign up.
  • Prose must clearly disclose its cancellation policy and obtain explicit consent before charging recurring fees.

Frequently Asked Questions

Can I cancel Prose anytime without penalties?
Yes. You can cancel anytime without early termination fees through your account dashboard.
Will I get a refund if I cancel Prose?
No refund for past charges. However, unopened products are covered by Prose's satisfaction guarantee.
What happens to my custom formula after cancellation?
Your formula and consultation data are saved permanently. Log in anytime to reorder without retaking the quiz.
Can I pause instead of cancelling?
Yes. Pausing keeps your account active and formula saved while avoiding charges. Resume anytime.
How long does cancellation take?
Cancellation is instant with a confirmation email within minutes. Any already-processed charges are not refunded.

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