How to Cancel Telus
Telus is one of Canada's Big Three telecoms, offering wireless, internet (PureFibre), TV (Optik), and home security services. Cancellation requires calling Telus. Like Bell and Rogers, expect retention efforts. Telus has been investing in fibre and has a growing home security business.
Steps verified March 2026
Quick Facts
Monthly cost
£80.00/mo
£960.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
30 days
Refund policy
Early cancellation fees regulated by CRTC. Final bill prorated. Device balance due in full.
After cancellation
Telus email deactivated after cancellation. Return equipment within 30 days.
What to Watch Out For
- Phone-only cancellation with retention teams
- Agents offer escalating discounts to retain customers
Cancellation Steps
Go directly to Telus cancellation pageLog in to My Telus
Go to telus.com/mytelus to review your account, contract, and services.
Call Telus
Call 1-866-558-2273 to reach customer service.
Request cancellation
Tell the agent you want to cancel. Provide your account details.
Handle retention offers
Decline retention offers firmly if you want to cancel.
Return equipment
Return all Telus equipment (modem, PVR, receivers) within 30 days.
Tips & Things to Know
- Port your wireless number to a new carrier to cancel that line automatically.
- Telus PureFibre customers may be offered significant discounts to stay.
- If cancelling Telus SmartHome Security, there may be a separate contract with a buyout fee.
Your Consumer Rights
- The CRTC Wireless Code caps early cancellation fees at the remaining device subsidy.
- The CCTS handles telecom complaints including difficult cancellation experiences.
- Telus must provide a final bill within a reasonable timeframe after cancellation.
Frequently Asked Questions
Can I cancel Telus online?
No. You must call 1-866-558-2273.
What is the Telus early cancellation fee?
Wireless ECF is the remaining device subsidy per CRTC. Internet/TV fees depend on contract terms.
Does cancelling wireless affect my home services?
Each service is separate, but bundling discounts may be removed.
How do I return Telus equipment?
Return to a Telus store or ship using their prepaid label within 30 days.
Can I escalate complaints about cancellation?
Yes. File a complaint with the CCTS if you have issues cancelling.
Annual Cost
£960.00
per year for Telus
Cancelling saves you this every year