How to Cancel Telstra
Telstra is Australia's largest telecommunications provider. Cancelling can involve early termination fees on contract plans and requires contacting Telstra directly. Month-to-month plans are simpler to cancel but still require a call or chat.
Steps verified March 2026
Quick Facts
Monthly cost
£65.00/mo
£780.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Pro-rata refund for unused days on month-to-month plans. Early termination fees apply on contracts.
After cancellation
Telstra retains account records for regulatory compliance. Your number can be ported before cancellation.
What to Watch Out For
- Retention team makes multiple counter-offers before processing cancellation
- Long hold times when calling to cancel
Cancellation Steps
Go directly to Telstra cancellation pageReview your contract
Log in to My Telstra and check if you are on a contract or month-to-month plan.
Check early termination fees
If on contract, calculate any early exit fees under the plan terms.
Contact Telstra
Call 13 22 00 or use the Telstra live chat to request cancellation.
Return equipment
If you have leased equipment (modem, etc.), arrange return to avoid charges.
Get confirmation
Request written confirmation of cancellation and final bill details.
Tips & Things to Know
- Month-to-month plans have no early termination fee -- check your plan type first.
- Port your number to a new provider before cancelling to keep it.
- Check whether you have bundled services (mobile + broadband) that need separate cancellation.
Your Consumer Rights
- Under the Australian Consumer Law (ACL), Telstra must provide clear information about early termination fees.
- The Telecommunications Industry Ombudsman (TIO) can assist with unresolved cancellation disputes.
Frequently Asked Questions
Can I cancel Telstra online?
No. You must call or use live chat to cancel most Telstra services.
What happens to my phone number if I cancel?
Port your number to a new provider before cancelling to keep it. Otherwise it will be lost.
Are there early termination fees?
Contract plans may have early exit fees. Month-to-month plans do not.
How long does Telstra cancellation take?
Cancellation typically takes effect within 30 days or at the end of your billing cycle.
Do I need to return my Telstra modem?
Leased equipment must be returned. Check your agreement for details.
Annual Cost
£780.00
per year for Telstra
Cancelling saves you this every year