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How to Cancel Talkspace

Talkspace is an online therapy platform offering text, video, and audio therapy sessions with licensed therapists. It also offers psychiatry and medication management. Cancellation is done through your account settings. Talkspace accepts many insurance plans, which affects the cancellation process.

Moderate
Health & Wellness

Steps verified

Quick Facts

Monthly cost
£69.00/mo
£828.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for partial billing periods. Insurance-billed plans have different terms.
After cancellation
Therapy records and messages can be deleted upon request.

Cancellation Steps

Go directly to Talkspace cancellation page

  1. Log in to Talkspace

    Go to talkspace.com or open the Talkspace app.

  2. Navigate to Account Settings

    Find the subscription or billing section in your account.

  3. Select Cancel Subscription

    Follow the prompts to cancel your auto-renewal.

  4. Complete the exit survey

    Talkspace will ask why you are leaving before confirming.

  5. Confirm cancellation

    You retain access until the end of your current billing period.

Tips & Things to Know

  • If you pay through insurance, contact your insurance provider about the cancellation process.
  • Download any therapy notes or worksheets you want to keep before cancelling.
  • Talkspace offers plan changes if you want to reduce cost rather than cancel entirely.

Your Consumer Rights

  • Under ROSCA, Talkspace must provide an easy online cancellation mechanism.
  • The FTC Click-to-Cancel rule applies to Talkspace subscriptions.
  • State mental health privacy laws may provide additional data protection beyond HIPAA.

Frequently Asked Questions

Can I cancel Talkspace at any time?
Yes. There is no long-term contract.
What if I pay through insurance?
Contact your insurance provider about coverage changes. Talkspace subscription cancellation is separate.
Are my messages deleted?
You can request deletion of therapy messages after cancelling.
Can I switch therapists instead of cancelling?
Yes. Talkspace allows unlimited therapist changes.
Is there a free trial?
Talkspace does not typically offer free trials but may have promotional pricing.

Related Cancellation Guides