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How to Cancel T-Mobile US

T-Mobile is the second-largest US wireless carrier, also offering home internet (5G and fixed). Most T-Mobile plans are contract-free, making cancellation simpler than legacy carriers. However, device payment plans remain due. You can cancel by phone or in-store, but not fully online.

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Quick Facts

Monthly cost
£75.00/mo
£900.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
Final bill is prorated. No early termination fees on most plans. Device balances due in full.
After cancellation
Account data retained per FCC requirements. Cloud storage deleted 30 days after cancellation.

Cancellation Steps

Go directly to T-Mobile US cancellation page

  1. Check your account status

    Log in to my.t-mobile.com to review device payments and account balance.

  2. Call T-Mobile or visit a store

    Call 1-800-937-8997 or visit a T-Mobile store with a valid ID.

  3. Verify your identity

    Provide your account PIN and answer security questions.

  4. Request cancellation

    Tell the agent you want to cancel your line(s). Specify if cancelling all lines or just one.

  5. Settle device payments

    Pay off remaining device installments or return devices under any applicable return policy.

Tips & Things to Know

  • Port your number to a new carrier to automatically cancel your T-Mobile line.
  • T-Mobile has no early termination fees on postpaid plans, but device payments remain.
  • If cancelling home internet, return the gateway device within 30 days.

Your Consumer Rights

  • The FCC requires wireless carriers to provide clear cancellation instructions.
  • T-Mobile must disclose all final charges and fees before processing cancellation.
  • State consumer protection laws may provide additional rights regarding prorated refunds.

Frequently Asked Questions

Does T-Mobile charge an early termination fee?
No. T-Mobile eliminated ETFs on all current postpaid plans.
Can I cancel one line on a family plan?
Yes. Individual lines can be cancelled without affecting the rest of the plan.
What about my T-Mobile Tuesdays perks?
You lose access to T-Mobile Tuesdays promotions upon cancellation.
Can I cancel T-Mobile online?
Partially. You can remove lines online in some cases, but full cancellation requires a call or store visit.
How long does cancellation take?
Cancellation is typically processed same-day. The final bill arrives within 1-2 billing cycles.

Related Cancellation Guides