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How to Cancel Sync.com

Cancelling Sync.com means downgrading to the free 5GB plan entirely online with no fees. Your files stay accessible and billing stops immediately, though you keep paid access until your next renewal date.

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Quick Facts

Monthly cost
£8.00/mo
£96.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Full refund within 30 days of purchase via support. After 30 days, downgrading stops charges but no refund applies.
After cancellation
Files under 5GB remain accessible indefinitely. Files over 5GB are preserved but uploads are blocked until usage drops below the limit. Inactive accounts with no login for 12 months may be deleted.

Cancellation Steps

Go directly to Sync.com cancellation page

  1. Sign in to Sync.com

    Go to sync.com and log in with your email and password.

  2. Go to Settings > Plan

    Click your profile icon in the top right, then select Settings and click Plan.

  3. Click 'Downgrade to Free'

    Under your current plan, click the 'Downgrade to Free' button.

  4. Confirm the downgrade

    Click 'Yes, Downgrade' to confirm. Billing stops immediately and you receive confirmation.

Tips & Things to Know

  • Download files larger than 5GB before downgrading, as the free plan blocks new uploads over the limit.
  • You keep paid access until your renewal date even after clicking downgrade.
  • The free 5GB tier includes file versioning and sharing, so your account remains active.

Your Consumer Rights

  • UK Consumer Rights Act 2015 grants 14-day cancellation rights if subscription terms were not clearly disclosed.
  • FTC requires clear cancellation terms and prohibits negative option billing without explicit informed consent.

Frequently Asked Questions

Can I cancel Sync.com at any time?
Yes. You can downgrade to the free plan instantly with no contract or fees.
Will I get a refund if I cancel Sync.com?
Within 30 days of purchase, contact support for a full refund. After 30 days, downgrading stops future charges but no refund applies.
What happens to my files after cancellation?
Files under 5GB stay in your account. Files over 5GB are preserved but uploads are blocked until usage drops below the limit.
Can I pause instead of cancelling?
Sync.com has no pause feature, but downgrading to the free plan stops billing whilst keeping your account active.
How long does cancellation take?
Downgrading is instant. Your subscription updates immediately and you'll receive confirmation within minutes.

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