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How to Cancel Superdrug Health

Cancellation is instant and done entirely online. You must stop each prescription before its next dispatch date to avoid being charged. Access to your medical records continues for 7 years.

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Health & Wellness

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for dispatched prescriptions. Cancel before dispatch to avoid charges.
After cancellation
Medical records are retained for 7 years under NHS and CQC regulations, even after cancellation.

Cancellation Steps

Go directly to Superdrug Health cancellation page

  1. Sign in to your account

    Visit onlinedoctor.superdrug.com and log in with your credentials.

  2. Go to Account settings

    Click your profile icon in the top menu to access your account dashboard.

  3. Find your recurring prescriptions

    Look for the 'Subscriptions' or 'Recurring Prescriptions' section in your dashboard.

  4. Cancel each prescription

    Click on each prescription and select 'Cancel Subscription', then confirm the cancellation.

Tips & Things to Know

  • Cancel at least 24-48 hours before your scheduled dispatch date to avoid being charged.
  • One-off consultations never auto-renew, so only active subscriptions need cancelling.
  • Your prescription remains valid after cancellation; you can reactivate it anytime from your account.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online services.
  • Superdrug Health complies with CQC healthcare standards and patient safety requirements.

Frequently Asked Questions

Can I cancel Superdrug Health anytime?
Yes, with no penalties or minimum contract. You must cancel before the dispatch date to avoid charges.
Will I get a refund?
No refunds are offered for dispatched prescriptions. Cancel before the dispatch date to prevent charges.
What happens to my medical records?
Records are retained for 7 years under NHS and CQC regulations, even after cancellation.
Can I restart my subscription?
Yes, you can rejoin anytime. Your medical history remains available to the doctors.
How quickly do deliveries stop?
Cancellation is instant. Contact support urgently if a prescription is already queued for dispatch.

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