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How to Cancel Starling Business

You can close your Starling Business account entirely through the mobile app, but you must first transfer all funds out and cancel all direct debits. Once closed, the account cannot be reopened.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No fees. Your full balance is returned to your nominated account; you must withdraw all funds before closure.
After cancellation
Starling retains records for 6 years after closure as required by FCA and HMRC regulations. You can request copies of your data during this period.

Cancellation Steps

Go directly to Starling Business cancellation page

  1. Open Starling Business app and sign in

    Launch the app and log in. Account closure is only available through the app.

  2. Transfer your entire balance elsewhere

    Go to Send Money and transfer all funds to another account. Starling won't process closure with any remaining balance.

  3. Cancel all direct debits and standing orders

    Go to Settings > Payments and cancel every outgoing payment and subscription.

  4. Close your account in Settings

    Go to Settings > Account > Close Account and confirm. Your account closes immediately.

Tips & Things to Know

  • Download your statements before closing - you need to keep records for 6 years for HMRC.
  • Check recent transactions for recurring payments that may not appear in your direct debits list.
  • Consider keeping your account dormant instead of closing, since it's free to maintain.

Your Consumer Rights

  • Your account is protected under the Consumer Rights Act 2015 and FCA regulations.
  • Your deposits are protected by the FSCS up to £85,000 per account holder per institution.

Frequently Asked Questions

Can I close my account anytime?
Yes, with no notice period or fees. Your account must have a zero balance and no active direct debits.
What happens to my money?
Your full balance is yours. You must transfer it to another bank account before closure, which takes 1-2 business days.
Can I reopen my account after closing?
No. Once closed, you'd need to apply for a completely new account.
How long does closure take?
Closure is typically instant once confirmed, though the full process may take up to 24 hours. You'll receive a confirmation email.
Is my money protected by the FSCS?
Yes, up to £85,000 per account holder. Starling is FCA authorised and regulated.

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