Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Starling Bank logo

How to Cancel Starling Bank

Starling Bank is a digital-only bank. You can close your account through the app. Ensure all direct debits are moved, your balance is transferred, and any connected services are updated first.

Moderate
Banking

Steps verified

Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Current accounts are free. Any remaining balance must be transferred out before closure.
After cancellation
Transaction history and statements should be downloaded before closing. Starling retains records for 7 years per FCA requirements.

Cancellation Steps

Go directly to Starling Bank cancellation page

  1. Move your money

    Transfer your remaining balance to another bank account.

  2. Move direct debits and standing orders

    Set up payments at your new bank or use CASS via your new bank.

  3. Close via the app

    Open Starling > Settings > Close Account. Follow the prompts.

  4. Confirm closure

    Starling will confirm the account is closed. Download statements first if needed.

Tips & Things to Know

  • Download your transaction history and statements before closing.
  • The Current Account Switch Service (CASS) can automate the move to a new bank.
  • Spaces and savings goals are automatically closed with the main account.
  • Business accounts may require settling outstanding card charges first.

Your Consumer Rights

  • Banks must process account closure requests within a reasonable timeframe under FCA rules.
  • The Current Account Switch Service guarantees a 7-working-day switch to a new bank.

Frequently Asked Questions

Can I close my Starling Bank account online?
Yes. Close via the Starling app under Settings > Close Account.
What happens to my Direct Debits?
Move all Direct Debits to your new bank first, or use the Current Account Switch Service (CASS).
Do I need to transfer my balance first?
Yes. Transfer your remaining balance to another account before closing.
What happens to Starling Spaces?
All Spaces and savings goals are automatically closed with the main account.
Can I reopen a closed Starling account?
No. Once closed, you would need to apply for a new account from scratch.

Related Cancellation Guides