How to Cancel Spark NZ
Spark is New Zealand's largest telecommunications provider. Cancelling broadband or mobile plans requires contacting Spark by phone or visiting a store. Check for early termination fees on contract plans.
Steps verified March 2026
Quick Facts
Monthly cost
£70.00/mo
£840.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Pro-rata credits for unused service on open-term plans. Contract plans may have early termination fees.
After cancellation
Account records retained per NZ telecommunications regulations.
What to Watch Out For
- Retention team offers discounts and plan changes during cancellation
- Long wait times on cancellation phone line
Cancellation Steps
Go directly to Spark NZ cancellation pageCheck your contract
Log in to My Spark and review your plan terms and any remaining contract period.
Port your number
If keeping your mobile number, arrange a port to your new provider first.
Contact Spark
Call 0800 800 123 or visit a Spark store to request cancellation.
Return equipment
Return any leased equipment such as routers.
Get confirmation
Request written confirmation and details of your final bill.
Tips & Things to Know
- Porting your mobile number automatically triggers cancellation of that service.
- Check for bundled services (mobile + broadband) that may need separate handling.
- Open-term plans have no early termination fee.
Your Consumer Rights
- Under the Consumer Guarantees Act 1993, telecoms providers must deliver services with reasonable care.
- The Telecommunications Dispute Resolution (TDR) scheme handles unresolved complaints.
Frequently Asked Questions
Can I cancel Spark online?
No. You need to call or visit a store to cancel.
Are there early termination fees?
Contract plans may have fees. Open-term plans do not.
How do I keep my phone number?
Port your number to your new provider before cancelling.
Do I need to return my router?
Leased routers must be returned. Check your agreement.
How long does cancellation take?
Typically processed within 30 days.
Annual Cost
£840.00
per year for Spark NZ
Cancelling saves you this every year