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How to Cancel SoulCycle

SoulCycle is a boutique indoor cycling studio chain. Unlike traditional gyms, SoulCycle primarily sells class packages rather than monthly memberships. If you have a recurring membership or series, cancellation is done through your account or by contacting customer service. Unused classes in packages may expire.

Moderate
Fitness

Steps verified

Quick Facts

Monthly cost
£36.00/mo
£432.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused class credits. Packages expire 30 days after purchase.
After cancellation
Account and ride history retained for reactivation.

Cancellation Steps

Go directly to SoulCycle cancellation page

  1. Log in to your SoulCycle account

    Go to soul-cycle.com and sign in.

  2. Check your active packages

    Review any active class packages or recurring series in your account.

  3. Cancel recurring charges

    If you have a membership or recurring series, navigate to settings to cancel auto-renewal.

  4. Contact customer service if needed

    Email support@soul-cycle.com or call your local studio for assistance.

  5. Use remaining credits

    Book and attend classes to use up any remaining credits before they expire.

Tips & Things to Know

  • Class packages typically expire 30 days after purchase -- use them or lose them.
  • SoulCycle does not offer refunds for unused class credits.
  • Check if your corporate wellness programme covers SoulCycle before cancelling.

Your Consumer Rights

  • Under ROSCA, recurring SoulCycle memberships must be cancellable online.
  • State consumer protection laws may require clearer expiration disclosures.
  • The FTC requires pre-purchase disclosure of auto-renewal terms.

Frequently Asked Questions

Can I get a refund for unused SoulCycle classes?
No. SoulCycle does not offer refunds for purchased class packages.
Do SoulCycle credits expire?
Yes. Most class packages expire 30 days after purchase.
Can I cancel a SoulCycle class booking?
Yes. Cancel at least 12 hours before class to avoid a late-cancel fee.
What is the late-cancel fee?
Cancelling within 12 hours of class or no-showing forfeits the class credit.
Is SoulCycle available outside the US?
SoulCycle operates primarily in the US with select international locations.

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