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How to Cancel Smarty

Smarty offers contract-free SIM-only plans on the Three network. Cancellation is entirely self-service through your online dashboard with no phone calls needed.

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Quick Facts

Monthly cost
£8.00/mo
£96.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refund for the current month. Service continues until the billing period ends.
After cancellation
Account data is removed after cancellation following a standard retention period.

Cancellation Steps

Go directly to Smarty cancellation page

  1. Log into your Smarty account

    Go to smarty.co.uk and sign into your dashboard.

  2. Navigate to plan settings

    Find the option to manage or cancel your plan in account settings.

  3. Request PAC or cancel

    Text PAC to 65075 to port your number, or cancel directly through the dashboard.

Tips & Things to Know

  • Smarty has no minimum contract, so there are never any cancellation fees.
  • Unused data can be rolled over on some plans, but is lost on cancellation.
  • Check if you have any credit balance to use before cancelling.

Your Consumer Rights

  • Under Ofcom rules, PAC codes must be provided within one working day.
  • Smarty must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel Smarty at any time?
Yes. All plans are rolling monthly with no minimum term.
Are there cancellation fees with Smarty?
No. Smarty never charges cancellation or exit fees.
Which network does Smarty use?
Smarty runs on the Three network.
Can I keep my number when leaving Smarty?
Yes. Text PAC to 65075 to get your porting code.
Does Smarty offer data rollover?
Yes, on selected plans unused data rolls over to the next month.

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