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How to Cancel Sky Mobile

Sky Mobile requires you to contact them directly to cancel. If you are within contract, you may face early termination charges. Out-of-contract customers can leave with 30 days notice. Sky will likely offer retention deals during the process.

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Quick Facts

Monthly cost
£15.00/mo
£180.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination charges apply if you are within your minimum term. No refund for partial months.
After cancellation
Account data is retained for billing and regulatory purposes after cancellation.

Cancellation Steps

Go directly to Sky Mobile cancellation page

  1. Check your contract status

    Log into My Sky or the Sky app to see if you are in or out of contract and any early termination fees.

  2. Contact Sky

    Call 03442 41 41 41 or use live chat via the Sky app. Ask to cancel your Sky Mobile plan.

  3. Request your PAC or STAC code

    If keeping your number, request a PAC code. If not, request a STAC code to cease the line.

  4. Confirm cancellation

    Sky will process the cancellation with 30 days notice. You will receive confirmation by email.

Tips & Things to Know

  • You can text PAC to 65075 to get your PAC code without calling Sky.
  • Sky often offer discounted deals to retain you, so be prepared to decline if you want to leave.
  • Check if you have any remaining device payments before cancelling.

Your Consumer Rights

  • Under Ofcom rules, you can text PAC to 65075 to get your porting code within one working day.
  • Sky Mobile must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel Sky Mobile online?
No. You must call or use live chat to cancel.
Will I pay early termination fees?
Yes, if you are still within your minimum contract term.
Can I keep my phone number?
Yes. Text PAC to 65075 or request it when you call to cancel.
How long does Sky Mobile cancellation take?
Cancellation takes effect after 30 days notice.
Can I cancel Sky Mobile but keep Sky TV?
Yes. Sky Mobile is a separate contract from Sky TV.

Related Cancellation Guides