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How to Cancel Sky Broadband

Sky Broadband typically runs on 18 or 24-month contracts. Cancelling within contract incurs early termination charges. You need to give 31 days notice. Out-of-contract customers can leave penalty-free.

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Quick Facts

Monthly cost
£31.00/mo
£372.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
31 days written or verbal notice required
Refund policy
Out-of-contract: no early exit fee. In-contract: remaining monthly charges due.
After cancellation
Account data retained per Ofcom requirements.

Cancellation Steps

Go directly to Sky Broadband cancellation page

  1. Check your contract status

    Log in to My Sky or call to check your contract end date and any fees.

  2. Call Sky to cancel

    Phone 0333 759 1018 and ask for the cancellations team.

  3. Provide 31 days notice

    Sky requires 31 days notice for broadband cancellation.

  4. Return the router

    Sky will send a returns bag. Failure to return may result in a £50+ charge.

Tips & Things to Know

  • If you also have Sky TV, broadband can be cancelled separately.
  • Early exit charges are calculated as remaining monthly fees on your contract.
  • Your new broadband provider can usually manage the line switch for you.

Your Consumer Rights

  • Ofcom rules allow you to exit without penalty if Sky increases your prices mid-contract
  • Early termination fees must not exceed the remaining contract charges
  • You have a 14-day cooling-off period from when the service starts

Frequently Asked Questions

Can I cancel Sky Broadband online?
No, you must call 0333 759 1018 to cancel. Your new broadband provider may handle the switch for you.
How much are early exit charges?
You pay the remaining monthly fees for your contract period. Check My Sky for the exact amount.
Do I need to return the router?
Yes, Sky sends a returns bag. Failing to return it may result in a charge of 50 pounds or more.
Can I cancel broadband but keep Sky TV?
Yes, Sky Broadband and Sky TV are separate services that can be cancelled independently.
What is the notice period?
Sky requires 31 days notice for broadband cancellation.

Related Cancellation Guides