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How to Cancel Skinny Mobile NZ

Skinny Mobile has no formal cancellation process since it's prepay only. Simply stop topping up and your service expires automatically when your balance runs out. If you want to port your number or formally close your account, request this through their online help centre.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused prepay credit. Service expires when balance runs out with no cancellation fees.
After cancellation
Account data is deleted after 6 months of inactivity. After this, your SIM cannot be reactivated and your phone number may be reassigned.

Cancellation Steps

Go directly to Skinny Mobile NZ cancellation page

  1. Stop topping up your credit

    Stop purchasing credit or data packs. Your service expires automatically when your balance runs out with no fees.

  2. Port your number if needed

    Visit skinny.co.nz/help and select 'Port your number' before your SIM expires to keep your number with another NZ provider.

  3. Request formal account closure

    Contact Skinny Customer Support via skinny.co.nz/help or in-app messaging to request written confirmation of account closure.

  4. Download your account records

    Download invoices and billing history before your SIM expires, as Skinny deletes account data after 6 months of inactivity.

Tips & Things to Know

  • Port your number within 6 months of expiry - after this, Skinny recycles inactive numbers and you'll lose the option.
  • You can reactivate your SIM within 6 months by topping up again without needing a new card or account.
  • No cancellation fees exist because Skinny is prepay only, so you can stop instantly without penalty.

Your Consumer Rights

  • Fair Trading Act 1986 (NZ) protects consumers from misleading or deceptive conduct and unfair contract terms.
  • Telecommunications Act 2001 (NZ) governs telecommunications services and consumer protections in New Zealand.

Frequently Asked Questions

Can I cancel Skinny Mobile anytime without fees?
Yes. Simply stop topping up and your service expires automatically with no contract, notice period, or cancellation fees.
Do I get a refund for unused credit?
No. Skinny does not refund unused prepay credit when your SIM expires or is deactivated.
Can I keep my phone number if I switch providers?
Yes, you can port your number to another NZ provider within 6 months of expiry. After 6 months, your number may be recycled.
What happens to my account data after cancellation?
Skinny deletes your account data after 6 months of inactivity. Download invoices and records before this period ends.
Can I reactivate my SIM after it expires?
Yes, within 6 months by topping up again without needing a new SIM. After 6 months, your SIM is permanently deactivated.

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