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How to Cancel Skin+Me

Cancellation is quick and entirely online through your account dashboard. Your subscription remains active until the end of your current billing period.

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Beauty & Personal Care

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Quick Facts

Monthly cost
£24.99/mo
£299.88/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Return unopened products within 14 days under Consumer Rights Act 2015.
After cancellation
Your custom formula, consultation history, and order records are permanently retained. Resubscribe anytime without a new consultation.

Cancellation Steps

Go directly to Skin+Me cancellation page

  1. Sign in to Skin+Me

    Go to skinandme.com and log in with your email address and password.

  2. Go to Plan settings

    Click 'My Account' then 'Plan' or 'Subscription Settings' to view your account options.

  3. Click 'Cancel Subscription'

    Find and click the 'Cancel Subscription' button. A brief optional survey may appear.

  4. Confirm cancellation

    Click 'Confirm Cancellation' to finish. You'll keep access until the end of your billing cycle.

Tips & Things to Know

  • Consider pausing instead of cancelling - it preserves your custom formula without monthly charges.
  • Cancel before your next billing date to avoid being charged for another month.
  • Your formula and consultation history are saved permanently, so you can resubscribe anytime.

Your Consumer Rights

  • UK Consumer Rights Act 2015: You have 14 days from receipt to return unused items for a full refund.
  • UK Distance Selling Regulations: Online services must provide clear cancellation information and allow easy online cancellation.

Frequently Asked Questions

Can I cancel Skin+Me at any time?
Yes. There is no minimum contract or commitment period. Cancel anytime, but you'll remain charged until the end of your current billing cycle.
Will I get a refund if I cancel Skin+Me?
No refund for dispatched orders. You have 14 days from receipt to return unopened products under UK Consumer Rights Act 2015.
What happens to my custom formula after cancellation?
Your prescription and order history are permanently saved. Resubscribe anytime to resume with the same formula without a new consultation.
Is there a pause option instead of cancelling?
Yes. Pausing temporarily stops deliveries without cancelling, preserving your formula and account status. Resume anytime.
Is Skin+Me available outside the UK?
No. Skin+Me only operates in the UK and requires consultation with UK-registered dermatologists.

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