How to Cancel Shell Energy Broadband
Shell Energy Broadband (formerly Post Office Broadband and First Utility) requires a phone call to cancel. Early termination fees apply during the minimum contract period. The One Touch Switch process now simplifies switching to another provider.
Steps verified March 2026
Quick Facts
Monthly cost
£25.00/mo
£300.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination charges apply within the minimum term. No partial month refunds.
After cancellation
Account records retained for billing and regulatory compliance after cancellation.
What to Watch Out For
- Phone-only cancellation process
- Retention deals offered during the cancellation call
Cancellation Steps
Go directly to Shell Energy Broadband cancellation pageCheck your contract
Log into your Shell Energy account to see your contract end date and any exit fees.
Contact Shell Energy
Call 0330 094 5800 to request broadband cancellation.
Use One Touch Switch if moving provider
If switching to another broadband provider, your new provider can handle the switch for you.
Return equipment
Return the router as instructed by Shell Energy.
Tips & Things to Know
- If switching providers, use the Ofcom One Touch Switch process through your new provider.
- Shell Energy also provides gas and electricity, which are separate contracts.
- Out-of-contract customers can leave with 30 days notice.
Your Consumer Rights
- Ofcom One Touch Switch rules mean your new provider can handle the switching process.
- Shell Energy must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
Can I cancel Shell Energy Broadband online?
No. You must call customer services to cancel.
Will I pay an early exit fee?
Yes, if you cancel before your minimum contract term ends.
Does cancelling broadband affect my energy supply?
No. Shell Energy broadband and energy are separate contracts.
Do I need to return the router?
Yes. You may be charged if you do not return the equipment.
Can my new provider handle the switch?
Yes. Under Ofcom One Touch Switch rules, your new provider can manage the transfer.
Annual Cost
£300.00
per year for Shell Energy Broadband
Cancelling saves you this every year