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How to Cancel Sephora Beauty Insider

Sephora Beauty Insider requires account deletion through customer service, not online. You must redeem all points before deletion, as they are permanently lost when your account closes.

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Beauty & Personal Care

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Beauty Insider is free to join. All unredeemed points are forfeited upon account deletion.
After cancellation
Personal information and Beauty Insider profiles are permanently removed within 24 - 48 hours. Transaction records are retained for legal compliance purposes for up to 7 years.

Cancellation Steps

Go directly to Sephora Beauty Insider cancellation page

  1. Sign in to your Sephora account

    Visit sephora.com and log in with your email and password.

  2. Redeem all Beauty Insider points

    Go to Account Settings and spend all accumulated points on products or rewards before deletion.

  3. Contact Sephora customer service

    Visit sephora.com/beauty/contact-us and select live chat, email, or phone to request account deletion.

  4. Confirm deletion

    You'll receive a confirmation email within 24 - 48 hours. Save this as proof of cancellation.

Tips & Things to Know

  • Redeem all points before deletion - they are permanently forfeited and cannot be recovered or transferred.
  • Use live chat for faster processing; requests are handled within 24 hours versus 3 - 5 days for email.
  • Rejoin anytime after deletion, but you'll start at Insider tier and lose any previous VIB or Rouge status.

Your Consumer Rights

  • US customers: The FTC requires clear cancellation disclosure and prohibits deceptive rewards forfeiture practices.
  • Australian customers: Australian Consumer Law mandates transparency in loyalty programme terms and prohibits misleading conduct in rewards forfeiture.

Frequently Asked Questions

Is Sephora Beauty Insider free to join?
Yes, Beauty Insider is completely free across all tiers. There are no membership fees or hidden costs.
What happens to my points when I delete my account?
All points are permanently lost and cannot be refunded. Redeem them before requesting deletion.
Can I cancel just the membership without deleting my account?
No. You must delete your entire Sephora account to exit the Beauty Insider programme.
How long does account deletion take?
Deletion is processed within 24 - 48 hours. You'll receive a confirmation email when complete.
Can I rejoin after deleting my account?
Yes, you can create a new account anytime, but you'll restart at Insider tier and rebuild your status.

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