How to Cancel Science Museum Membership
Science Museum Group membership costs £55 annually and provides unlimited free entry to four major UK museums plus exclusive event access. Cancellation requires contacting member services by phone or email; there is no online option. Crucially, you must also cancel the direct debit instruction separately through your bank to avoid further charges.
Steps verified
Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- The Science Museum Group does not offer refunds for cancelled memberships at any point during your membership term. All membership benefits and remaining time are forfeited upon cancellation with no partial refunds or credits.
- After cancellation
- The Science Museum Group retains your membership records indefinitely for accounting purposes and potential future rejoining. Your contact details and visit history may be used for marketing unless you request deletion by contacting membership@sciencemuseum.ac.uk.
Cancellation Steps
Go directly to Science Museum Membership cancellation pageGather your membership number
Find your membership number on your membership card, welcome letter, or membership confirmation email before contacting the museum.
Contact member services by phone or email
Call 020 7942 4000 (Monday to Sunday, 10am-6pm) or email membership@sciencemuseum.ac.uk with your membership number and cancellation request.
Confirm your cancellation date
Ask the representative for your exact cancellation date, which is typically your next renewal date rather than immediate, and confirm no further charges will apply.
Cancel the direct debit with your bank
Contact your bank or building society separately to cancel the direct debit instruction for Science Museum Group, as membership cancellation does not automatically stop payments.
Save written confirmation
Request email confirmation of your cancellation including your membership number and end date, and keep it for at least 12 months.
Tips & Things to Know
- Always cancel your direct debit through your bank separately - the museum cancellation and bank instruction are independent systems, and you risk ongoing charges if you skip this step.
- Your membership benefits end on your cancellation date, not immediately, so cancel well before your renewal date if you want to avoid paying for another year.
- Memberships cannot be paused, only cancelled, but you can rejoin later and may receive a promotional discount if you rejoin within a short period.
Your Consumer Rights
- Consumer Rights Act 2015 protects you against unfair contract terms and provides a 14-day cancellation right from purchase date for distance sales.
- Distance Selling Regulations provide cancellation rights for memberships purchased online, though in-person purchases have different protections.
Frequently Asked Questions
- How do I cancel my Science Museum membership?
- Contact member services by phone on 020 7942 4000 or email membership@sciencemuseum.ac.uk with your membership number. You must also cancel the direct debit instruction separately with your bank.
- Will I get a refund when I cancel my Science Museum membership?
- No, the Science Museum Group does not issue refunds for cancelled memberships regardless of how much of your term remains unused.
- When does my membership end after I request cancellation?
- Cancellations typically take effect on your next renewal date, not immediately. Contact member services to confirm your specific end date.
- Why do I need to cancel the direct debit separately from my membership?
- Membership cancellation and the direct debit instruction are separate systems managed independently, so cancelling one does not automatically stop the other and you may continue to be charged.
- Can I rejoin after cancelling my Science Museum membership?
- Yes, you can rejoin at any time through the standard membership process. You may occasionally receive a promotional discount if you rejoin within a short period of cancellation.