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How to Cancel Sainsbury's SmartShop

Sainsbury's Delivery Pass is a subscription service offering unlimited or reduced-cost grocery deliveries across the UK for £5 per month or £60 annually. Cancellation is straightforward and takes effect immediately through your online account—simply navigate to your subscriptions and confirm cancellation before your renewal date to avoid being charged again.

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Quick Facts

Monthly cost
£5.00/mo
£60.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual Delivery Pass subscriptions receive pro-rata refunds for any unused months. Monthly subscriptions are non-refundable once the billing period has commenced.
After cancellation
Your Sainsbury's account, Nectar points, personal details, and shopping history remain intact indefinitely after cancellation. Only the delivery subscription benefit is removed; no account data is deleted.

Cancellation Steps

Go directly to Sainsbury's SmartShop cancellation page

  1. Sign in to your Sainsbury's account

    Visit https://www.sainsburys.co.uk and enter your email address and password. If you've forgotten your login details, use the 'Forgot password?' link to reset it via email.

  2. Go to My Account or Account Settings

    Look for the account menu in the top-right corner of the page or under a dropdown labelled 'My Account', then click to access your account dashboard.

  3. Find your Delivery Pass under Subscriptions

    Scroll through your account settings to locate the Subscriptions section, where your active Delivery Pass and next billing date will be displayed.

  4. Click Cancel Subscription

    Select the 'Cancel Subscription' or 'Manage' button next to your Delivery Pass and proceed through any retention prompts by dismissing them.

  5. Confirm your cancellation

    Review the cancellation summary and click the final confirmation button (typically 'Confirm Cancellation' or 'Yes, Cancel My Pass'). You'll receive an email confirmation within minutes.

Tips & Things to Know

  • Cancel at least 1-2 days before your renewal date to avoid being charged for another billing cycle—mark your renewal date in your calendar to stay on schedule.
  • Your Nectar points, shopping history, and account remain fully active after cancellation; you can rejoin anytime without penalty if your circumstances change.
  • Annual subscriptions receive pro-rata refunds for unused months, so cancelling mid-year means you'll recoup money for the remainder of your subscription period.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you have the right to cancel distance contracts within 14 days of purchase without penalty.
  • If you have a dispute, you can contact Sainsbury's customer service or escalate to the Financial Ombudsman Service if applicable to your case.

Frequently Asked Questions

Can I cancel my Sainsbury's Delivery Pass without a penalty?
Yes. You can cancel anytime without penalty or early termination fees. Cancellation takes effect immediately once you confirm it online.
Will I get a refund when I cancel my Delivery Pass?
Annual subscriptions receive pro-rata refunds for unused months. Monthly subscriptions are non-refundable once the billing period has started.
What happens to my Nectar points after I cancel?
Your Nectar points and entire Sainsbury's account remain active and unchanged. Only the delivery subscription benefit is removed.
How quickly does cancellation take effect?
Cancellation takes effect immediately once you confirm it online. You'll receive an email confirmation within minutes.
Can I pause my Delivery Pass instead of cancelling?
No, there is no pause option. However, you can cancel and rejoin anytime without penalty if you want to stop temporarily.

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