How to Cancel Ro (Roman)
Ro makes cancellation straightforward through your online account. You can cancel or pause your subscription anytime, and your medical records remain accessible after cancellation.
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Quick Facts
- Monthly cost
- £25.00/mo
- £300.00/year
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- Shipped orders are non-refundable. Unshipped orders may be cancelled upon request.
- After cancellation
- Medical records are retained per HIPAA regulations and remain accessible after cancellation.
Cancellation Steps
Go directly to Ro (Roman) cancellation pageSign in to Ro
Go to ro.co and log in with your account credentials.
Go to Account Settings
Click on your account menu and select subscription settings.
Click Cancel Subscription
Find your active subscription and click the cancel or manage option.
Confirm cancellation
Follow the prompts to confirm. You can also choose to pause instead of cancelling.
Tips & Things to Know
- Ro offers a pause option if you want to stop temporarily instead of cancelling.
- Cancel before your next shipment processes to avoid additional charges.
- Your medical records stay accessible after you cancel your subscription.
Your Consumer Rights
- US users: HIPAA protects your medical data and privacy rights.
- FTC guidelines require subscription cancellation to be as easy as sign-up.
Frequently Asked Questions
- Can I cancel Ro online?
- Yes. Cancel through your account settings at ro.co anytime without calling.
- Can I pause instead of cancelling?
- Yes. Ro offers a pause option for most subscriptions as an alternative to full cancellation.
- Will I get a refund if I cancel?
- Shipped orders are non-refundable. Contact support about unshipped orders for potential cancellation.
- What happens to my medical records?
- Your medical records are retained per HIPAA regulations and remain accessible after cancellation.
- Can I restart my subscription later?
- Yes. You can reactivate your subscription anytime through your account.