How to Cancel Ro
Ro (formerly Roman for men's health) is a telehealth company offering treatments for ED, hair loss, weight management, and other conditions. Subscriptions can be cancelled through your online account. Ro also operates Rory (women's health) and Zero (smoking cessation) under the same platform.
Steps verified March 2026
Quick Facts
Monthly cost
£20.00/mo
£240.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for shipped orders. Unprocessed orders can be cancelled.
After cancellation
Health records retained per HIPAA requirements.
What to Watch Out For
- Offers discounted pricing and pause options during cancellation
- Reminds you about health implications of stopping treatment
Cancellation Steps
Go directly to Ro cancellation pageLog in to your Ro account
Go to ro.co and sign in to your account.
Navigate to Treatments
Find your active subscriptions under the Treatments section.
Select the subscription
Click on the treatment you want to cancel.
Click Cancel Subscription
Follow the prompts to cancel. You may be offered alternatives.
Confirm cancellation
Verify the cancellation and note when your current supply runs out.
Tips & Things to Know
- Cancel at least 48 hours before your refill date to avoid being charged.
- Ro offers one-time purchases as an alternative to subscriptions.
- Your prescription remains valid after cancelling -- you can fill it at a local pharmacy.
Your Consumer Rights
- Under ROSCA, Ro must provide a simple cancellation mechanism for recurring subscriptions.
- HIPAA protects your health data after account closure.
- The FTC requires clear auto-renewal disclosures for health subscriptions.
Frequently Asked Questions
Can I cancel Ro online?
Yes. You can cancel through your account dashboard at ro.co.
Will my prescription still be valid?
Yes. Your prescription remains valid and can be filled at another pharmacy.
Can I pause my Ro subscription?
Yes. Ro allows pausing your subscription instead of cancelling.
Is Ro the same as Roman?
Yes. Roman rebranded to Ro, which now includes Rory and Zero.
How quickly does cancellation take effect?
Cancellation is immediate. You will not be charged for future refills.
Annual Cost
£240.00
per year for Ro
Cancelling saves you this every year