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How to Cancel Ro

Ro (formerly Roman for men's health) is a telehealth company offering treatments for ED, hair loss, weight management, and other conditions. Subscriptions can be cancelled through your online account. Ro also operates Rory (women's health) and Zero (smoking cessation) under the same platform.

Moderate
Health & Wellness

Steps verified

Quick Facts

Monthly cost
£20.00/mo
£240.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for shipped orders. Unprocessed orders can be cancelled.
After cancellation
Health records retained per HIPAA requirements.

Cancellation Steps

Go directly to Ro cancellation page

  1. Log in to your Ro account

    Go to ro.co and sign in to your account.

  2. Navigate to Treatments

    Find your active subscriptions under the Treatments section.

  3. Select the subscription

    Click on the treatment you want to cancel.

  4. Click Cancel Subscription

    Follow the prompts to cancel. You may be offered alternatives.

  5. Confirm cancellation

    Verify the cancellation and note when your current supply runs out.

Tips & Things to Know

  • Cancel at least 48 hours before your refill date to avoid being charged.
  • Ro offers one-time purchases as an alternative to subscriptions.
  • Your prescription remains valid after cancelling -- you can fill it at a local pharmacy.

Your Consumer Rights

  • Under ROSCA, Ro must provide a simple cancellation mechanism for recurring subscriptions.
  • HIPAA protects your health data after account closure.
  • The FTC requires clear auto-renewal disclosures for health subscriptions.

Frequently Asked Questions

Can I cancel Ro online?
Yes. You can cancel through your account dashboard at ro.co.
Will my prescription still be valid?
Yes. Your prescription remains valid and can be filled at another pharmacy.
Can I pause my Ro subscription?
Yes. Ro allows pausing your subscription instead of cancelling.
Is Ro the same as Roman?
Yes. Roman rebranded to Ro, which now includes Rory and Zero.
How quickly does cancellation take effect?
Cancellation is immediate. You will not be charged for future refills.

Related Cancellation Guides