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How to Cancel Questrade

Questrade requires you to liquidate all holdings and withdraw your cash balance before closure. Account closure must be requested via support and may incur a $25-$50 fee.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds for commissions or closure fees. Cash balances transfer to your linked bank account.
After cancellation
Questrade retains account records for 6 years as required by Canadian securities regulators. Data is securely deleted after this period under PIPEDA.

Cancellation Steps

Go directly to Questrade cancellation page

  1. Sign in and review your positions

    Log into questrade.com and navigate to your portfolio dashboard to review all holdings.

  2. Sell all investments

    Go to Holdings and sell all stocks, ETFs, and mutual funds. Allow 1-2 business days for trades to settle.

  3. Withdraw your cash balance

    Use the Withdrawals section to transfer all available cash to your linked Canadian bank account.

  4. Request account closure via support

    Contact Questrade support through Live Chat to formally request closure and confirm any fees.

Tips & Things to Know

  • Download all tax documents (T-slips, transaction history) before closure, as access is lost afterwards.
  • Consider a Direct Transfer to another broker instead, as this avoids triggering capital gains taxes.
  • Contact support early in the business day to avoid delays and follow up if you don't receive confirmation within 5 business days.

Your Consumer Rights

  • IIROC regulates Questrade and provides investor protection and dispute resolution services.
  • PIPEDA governs how Questrade collects, uses, and discloses your personal financial data.

Frequently Asked Questions

Can I close my Questrade account without a penalty?
Yes, there is no contract penalty, but Questrade may charge a $25-$50 account closure fee. Confirm this with support before submitting your request.
How long does Questrade account closure take?
The process typically takes 7-10 business days: trades settle in 1-2 days, withdrawals take 2-5 days, and account closure takes another 2-3 days.
Will I lose access to my tax documents after closing?
Yes. Download all statements, T-slips, and transaction history before closure, as online access is lost permanently.
Can I transfer investments to another broker instead of selling?
Yes. Request a Direct Transfer to move positions to another Canadian broker without selling. This typically takes 10-15 business days.
What happens to my remaining cash?
All remaining cash is transferred to your linked Canadian bank account. Trading commissions and closure fees are non-refundable.

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