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How to Cancel PureCloud Storage

Cancellation is straightforward and completed online through your account settings. Your premium access continues until your next billing date, then your account reverts to the free 10GB tier.

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Quick Facts

Pricing (all plans)
Premium 500GB500GB storage£4.99/mo
Premium Plus 2TB2TB storage + encryption£9.99/mo
Highest tier = £49.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for active billing periods. Access continues until your next billing date.
After cancellation
Files exceeding 10GB become inaccessible but remain on PureCloud's servers. Reactivating your subscription restores access to all retained files.

Cancellation Steps

Go directly to PureCloud Storage cancellation page

  1. Sign in to PureCloud

    Go to my.pcloud.com and log in with your email address and password.

  2. Open Account Settings

    Click your profile icon in the top-right corner and select 'Settings' from the menu.

  3. Go to Subscription and Billing

    Click the 'Subscription' or 'Billing' tab to view your current plan.

  4. Click Cancel Subscription

    Find the 'Cancel Subscription' button and click it, then confirm. Your access ends at your next billing date.

Tips & Things to Know

  • Download all files exceeding 10GB before cancellation, as they become inaccessible after your premium access ends.
  • Your account reverts to the free 10GB tier after cancellation - files are retained on PureCloud's servers.
  • Cancellation takes effect at your next billing date, not immediately, so you keep full access until then.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you can cancel digital services within 14 days of purchase if not substantially used.
  • The FTC requires clear cancellation mechanisms; PureCloud must honour cancellation requests promptly without barriers.

Frequently Asked Questions

Can I cancel PureCloud anytime?
Yes. There are no contracts or early termination fees. You can cancel at any time through account settings.
Will I get a refund if I cancel mid-month?
No. PureCloud does not offer refunds. You retain full access until your next scheduled billing date.
What happens to my files after cancellation?
Your account reverts to the free 10GB tier. Files beyond this limit become inaccessible but remain on PureCloud's servers and can be recovered if you reactivate.
When does my access end after cancellation?
Your premium access ends at your next scheduled billing date, not immediately. You'll receive a confirmation email.
Can I reactivate my subscription later?
Yes. Reactivating restores access to all retained files. Download important files before cancelling to keep personal copies.

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