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How to Cancel Public Mobile CA

Cancellation is done entirely online through your account dashboard with no early termination fees. Any unused prepaid balance will not be refunded upon cancellation.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Unused prepaid balances are forfeited upon cancellation.
After cancellation
Account data is retained as required by CRTC regulations, then deleted after the mandatory retention period expires.

Cancellation Steps

Go directly to Public Mobile CA cancellation page

  1. Sign in to your Public Mobile account

    Visit publicmobile.ca/account and log in with your email and password.

  2. Go to Plan Settings

    Select Account, then Plan Settings to view your current plan and prepaid balance.

  3. Port your number if needed

    Use the Number Portability option to transfer your number before cancelling if you want to keep it.

  4. Cancel your plan and confirm

    Click Cancel Plan, then confirm. You will receive an on-screen and email confirmation immediately.

Tips & Things to Know

  • Use any remaining prepaid credit before cancelling as unused balances are not refunded.
  • Initiate number porting before cancellation if you want to keep your phone number.
  • Public Mobile support is available through the portal and community forums, not by phone.

Your Consumer Rights

  • The CRTC Wireless Code of Conduct protects Canadian wireless customers with rules on billing transparency and service quality.
  • PIPEDA governs how Public Mobile collects, uses, and protects your personal information.

Frequently Asked Questions

Can I cancel Public Mobile anytime without penalties?
Yes, there are no contracts or early termination fees. Unused prepaid balance will not be refunded.
Will I get a refund for unused credit?
No. Public Mobile does not refund unused prepaid balances upon cancellation.
How do I keep my phone number when cancelling?
Use the Number Portability option in your account to port to another carrier. You have 30 days after cancellation to complete the transfer.
What happens to my account data after cancellation?
Public Mobile retains data as required by CRTC regulations, then deletes it after the mandatory retention period expires.
Does Public Mobile offer phone support for cancellations?
No. Contact support through your online dashboard, the support portal, or community forums.

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