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How to Cancel Pockit Bank

Closing Pockit requires you to empty your balance first, then request closure through support. Your account closes within 1-2 working days, and any remaining funds transfer to your bank account.

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Quick Facts

Monthly cost
£0.99/mo
£11.88/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Your balance transfers to your linked bank within 1-3 working days. The £0.99 monthly fee is non-refundable.
After cancellation
Pockit retains your data for 6 years under FCA regulations. You can request access under GDPR at any time.

Cancellation Steps

Go directly to Pockit Bank cancellation page

  1. Sign in and check your balance

    Open the Pockit app and log in. View your current balance on the dashboard.

  2. Withdraw or spend your remaining funds

    Spend your balance using your card, transfer it to your bank account, or withdraw cash at PayPoint.

  3. Download your transaction history

    Go to Settings > Account > Download Statement to save your records as PDF or CSV.

  4. Request closure via support

    Visit pockit.com/help or use in-app chat to submit a closure request. Pockit confirms within 1-2 working days.

Tips & Things to Know

  • Your account must be completely empty before closure - plan your withdrawal method in advance.
  • The £0.99 monthly fee is non-refundable for the month you cancel, regardless of timing.
  • Download your statement before closure - you need it for records and may need it for disputes within 6 years.

Your Consumer Rights

  • FCA regulated under the Electronic Money Regulations 2011 - Pockit is authorised and regulated by the Financial Conduct Authority.
  • Consumer Rights Act 2015 applies - you have protection against unfair contract terms and misleading information.

Frequently Asked Questions

Can I close Pockit without a notice period?
Yes, you can close at any time with no penalty. You must withdraw your entire balance first - Pockit will not process closure with funds remaining.
Do I get a refund for the monthly fee if I cancel mid-month?
No. The £0.99 monthly fee is non-refundable. Your remaining balance transfers to your bank account within 1-3 working days.
How long does Pockit keep my transaction history?
Pockit retains your data for 6 years under FCA regulations. Download your statements before closure to ensure you have a personal backup.
How long does account closure take?
Pockit confirms closure within 1-2 working days of your request. Your card deactivates immediately and balance transfers take 1-3 working days.
Can I reopen my account after closure?
You can reapply as a new customer, but it requires full identity verification. Your previous card number and data cannot be reactivated.

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