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How to Cancel Plum

Cancellation is instant and done entirely in the Plum app without calling anyone. Your free account remains active after you cancel your paid subscription, though no refunds are issued.

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Quick Facts

Pricing (all plans)
Pro£2.99/mo
Ultra£4.99/mo
Highest tier = £35.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued on subscription fees under any circumstances. All charges are non-refundable once applied.
After cancellation
Your free Plum account and all data remain after subscription cancellation. If you close your full account, savings are locked until you reopen it or contact support.

Cancellation Steps

Go directly to Plum cancellation page

  1. Open the Plum app and sign in

    Launch the Plum app on your device and log in with your email and password.

  2. Navigate to Settings

    Tap the menu icon, then scroll down and select 'Settings' to access your account options.

  3. Find Subscription settings

    Look for 'Subscription', 'Billing', or 'Premium' within Settings and tap it to view your tier.

  4. Cancel and confirm

    Tap 'Cancel Subscription' and confirm on the final screen. Your subscription stops immediately.

Tips & Things to Know

  • Withdraw all savings before fully closing your account - cancelling the subscription keeps your free account active.
  • There is no pause option; you'll need to resubscribe at the current price if you rejoin later.
  • Cancellation is instant and takes effect immediately - you won't be charged again after confirmation.

Your Consumer Rights

  • Plum is FCA-regulated; you can escalate disputes to the Financial Ombudsman Service if unresolved within 8 weeks.
  • Consumer Rights Act 2015 applies to all UK users for digital subscription services.

Frequently Asked Questions

Can I cancel Plum at any time?
Yes. You can cancel your Pro or Ultra subscription at any time with no notice or penalties. Cancellation takes effect immediately.
Will I get a refund if I cancel?
No. Plum does not issue refunds on subscription fees under any circumstances, regardless of when you cancel.
What happens to my savings after cancellation?
If you cancel the subscription, your savings stay in your free account and remain accessible. Closing your full account locks savings until you reopen it or contact support.
How long does Plum cancellation take?
Cancellation is instant. Once confirmed in the app, your subscription stops immediately and you'll receive email confirmation.
Is Plum FCA-regulated?
Yes. Plum is FCA-regulated, so you have consumer protections under FCA rules. You can escalate complaints to the Financial Ombudsman Service.

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