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How to Cancel PlayStation Now

Cancellation is done entirely online through your PlayStation account. PS Now merged into PlayStation Plus in 2022, so you cancel the entire PS Plus subscription. Access continues until the end of your current billing period.

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Quick Facts

Pricing (all plans)
Essential£6.99/mo
Extra£10.99/mo
Premium£13.49/mo
Highest tier = £99.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused or partial periods. Access continues until the end of your current billing cycle.
After cancellation
Game saves are permanently retained in cloud storage and remain accessible if you resubscribe. PS Plus games become inaccessible immediately after cancellation.

Cancellation Steps

Go directly to PlayStation Now cancellation page

  1. Sign in to store.playstation.com

    Go to store.playstation.com and enter your PSN username and password to log in.

  2. Go to Account

    Click your profile icon in the top right, then select 'Account' from the dropdown menu.

  3. Find Manage Subscriptions

    In the left sidebar, click 'Subscriptions' then 'Manage Subscriptions' to view your active subscriptions.

  4. Cancel your subscription

    Click PlayStation Plus, then click 'Cancel Subscription'. Confirm the cancellation and you'll receive confirmation via email.

Tips & Things to Know

  • Game saves stay permanently in cloud storage, but PS Plus games become unplayable immediately upon cancellation.
  • Check your subscription end date before cancelling to avoid surprise charges at your next billing date.
  • PlayStation may offer discounts during cancellation - you can decline these to proceed with full cancellation.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 grants a 14-day cooling-off period for digital subscriptions with some exceptions.
  • US: FTC Negative Option Rule requires simple cancellation mechanisms and prompt processing without unnecessary barriers.

Frequently Asked Questions

Can I cancel PlayStation Plus at any time?
Yes. Cancellation takes effect at the end of your current billing period. Your access continues until that date.
Will I get a refund if I cancel PlayStation Plus?
No. PlayStation does not offer refunds for unused or partial billing periods. Access continues until period end.
What happens to my games and saves after cancellation?
Game saves are preserved permanently. PS Plus games become inaccessible immediately, but purchased games remain in your library.
How long does cancellation take?
Cancellation is instant online. Your access ends at the next billing date and you'll receive confirmation within minutes.
Can I cancel just PS Now without cancelling PS Plus?
No. PS Now only comes with PS Plus Extra and Premium. Downgrade to Essential tier or cancel entirely.

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